CYNTHIA FOLI
Windsor,ON
Summary
As an experienced and dedicated customer service professional, I bring a strong track record of delivering exceptional service and leading teams effectively. My goal is to contribute my expertise to a customer service role where I can make a positive impact.
Overview
13
13
years of professional experience
Work History
Customer Service Officer / Unit Head
Zenith Bank Ghana Ltd
08.2012 - 10.2023
- Provided superior and exceptional service to internal and external customers by addressing concerns and demonstrating empathy
- Offered advice and assistance to customers, paying attention to special needs or wants
- Investigated and resolved customer inquiries and complaints quickly
- Supervised and scrutinized documents for account opening
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Officer
Fidelity Bank Ghana Ltd
09.2010 - 08.2012
- Helped a large volume of customers daily with a positive attitude and focus on customer satisfaction
- Handled account opening services, balance inquiries, ATM cards and cheque book processing
- Addressed customer complaints and mitigated dissatisfaction by employing timely swift solutions
- Listened to customers, handled concerns quickly and escalated major issues to the supervisor for swift reparation.
Education
Social Service worker- Gerontology -
St. Clair College
Windsor, ON04.2025
B.Arts (Sociology and Social Work) -
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana06.2009
WAEC, SSSCE Certificate -
Tarkwa Secondary School
Tarkwa-Ghana07.2004
Skills
- Excellent communication and active listening abilities
- Problem-Solving skills
- Ability to learn and adapt quickly
- Good interpersonal skills
- Understanding of regulatory compliance and privacy laws
- Attention to detail
References
- Available on request
Training
- Business etiquette ( Thompson consulting)
- Developing Personal Effectiveness (StratAfrique)
- Superior Customer Service Excellence (Universal Anchor Ltd)
- Feelings (Quality Service ) Training
- Anti -Money laundering training ( Zenith Bank Ghana Ltd & Fidelity Bank Ghana Ltd)
Timeline
Customer Service Officer / Unit Head
Zenith Bank Ghana Ltd
08.2012 - 10.2023
Customer Service Officer
Fidelity Bank Ghana Ltd
09.2010 - 08.2012
Social Service worker- Gerontology -
St. Clair College
B.Arts (Sociology and Social Work) -
Kwame Nkrumah University of Science And Technology
WAEC, SSSCE Certificate -
Tarkwa Secondary School
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