Cynthia Fiddler
Portage La Prairie
Summary
Knowledgeable, with a background in leisure travel planning and client relationship management. Successfully managed personalized travel itineraries for diverse client needs, ensuring seamless and enjoyable experiences. Demonstrated ability in problem-solving and effective communication to enhance customer satisfaction.
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Leisure Travel Consultant
Indigeno Travel
08.2023 - Current
- Streamlined booking processes for efficiency, resulting in expedited reservations and reduced wait times.
- Kept up-to-date with industry trends and destination information, enabling informed advice for client travel planning.
- Conducted thorough research on destinations, accommodations, activities, and transportation options to provide comprehensive travel proposals.
- Actively participated in continuing education programs for destination specialists certifications.
- Educated clients on travel insurance options, emphasizing the importance of coverage during unforeseen circumstances.
- Increased repeat clientele through exceptional customer service and attention to detail.
- Attended industry conferences regularly to network with key players and stay current on emerging trends within the leisure travel field.
- Organized group trips effectively by coordinating all logistics and managing special requests from participants.
- Enhanced client satisfaction by providing personalized travel recommendations and tailored itineraries.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Bar Manager
Tavern United
02.2022 - 04.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Monitored financial reports to identify and address areas of concern, improving financial health.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Managed staff schedules and maintained adequate coverage for all shifts.
Guest Services Manager
Microtel Inn & Suites By Wyndham
11.2019 - 01.2022
- Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
- Supervised a team of front desk agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
- Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
- Managed staff to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.
- Reduced guest complaints by proactively resolving potential issues and maintaining open communication channels.
- Increased repeat business through exceptional service, loyalty program promotion, and personalized follow-up communications.
- Established partnerships with local businesses to provide exclusive benefits for hotel guests, increasing overall value perception.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Implemented staff training programs to reinforce customer service skills and elevate overall performance.
- Retained high-quality employees by fostering a positive work environment that encouraged professional development opportunities.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Understood and implemented safety and emergency procedures.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Bar Manager
Tavern United
11.2015 - 11.2019
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Monitored financial reports to identify and address areas of concern, improving financial health.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Managed staff schedules and maintained adequate coverage for all shifts.
Leisure Travel Consultant
Total Travel Service
12.2008 - 09.2016
- Streamlined booking processes for efficiency, resulting in expedited reservations and reduced wait times.
- Kept up-to-date with industry trends and destination information, enabling informed advice for client travel planning.
- Conducted thorough research on destinations, accommodations, activities, and transportation options to provide comprehensive travel proposals.
- Actively participated in continuing education programs for destination specialists certifications.
- Educated clients on travel insurance options, emphasizing the importance of coverage during unforeseen circumstances.
- Increased repeat clientele through exceptional customer service and attention to detail.
- Attended industry conferences regularly to network with key players and stay current on emerging trends within the leisure travel field.
- Organized group trips effectively by coordinating all logistics and managing special requests from participants.
- Enhanced client satisfaction by providing personalized travel recommendations and tailored itineraries.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Education
Technical Support Associate - Customer Service/Communication, Keyboarding 60 Wpm, Windows 98, Microsoft Office 97 – Word, Excel, Access And PowerPoint, Internet Explorer, Installation of Hardware, Installation of Software, Troubleshooting
Patal Vocational School
Winnipeg, MBSkills
- Strong Customer Service Expertise
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Internet Navigation
- Client relationship building
- Attention to detail
- Cultural awareness
- Multitasking
- Social media
- Excellent communication
- Administrative tasks
- Travel arrangements
Certification
Smart Choices Responsible Service Certification
Timeline
Leisure Travel Consultant
Indigeno Travel
08.2023 - Current
Bar Manager
Tavern United
02.2022 - 04.2023
Guest Services Manager
Microtel Inn & Suites By Wyndham
11.2019 - 01.2022
Bar Manager
Tavern United
11.2015 - 11.2019
Leisure Travel Consultant
Total Travel Service
12.2008 - 09.2016
Technical Support Associate - Customer Service/Communication, Keyboarding 60 Wpm, Windows 98, Microsoft Office 97 – Word, Excel, Access And PowerPoint, Internet Explorer, Installation of Hardware, Installation of Software, Troubleshooting
Patal Vocational School
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