Cynthia Felix
Brampton,Ontario
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Bayshore Guest Services
09.2022 - 12.2023
- Engaged with customers enthusiastically to drive sales, Processed cash and credit payments as a cashier, using point-of-sale (POS) systems, Serves visitors by greeting, welcoming, and directing them appropriately, Perform opening and closing duties, Handling queries and complaints via phone, email and general correspondence
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk Receptionist
Port Credit Residences
04.2022 - 08.2022
- Answer and forward telephone calls, Schedule appointments and perform other clerical duties, Take messages, Maintain calendars for appointments & sort mails
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Trained new team members on company procedures, customer service and issue resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Customer service Representative
Elemental Data Collection
09.2020 - 02.2022
- Responding promptly to customer inquiries, Communicating with customers through various channels, Acknowledging and resolving customer complaints, Ensure customer satisfaction and provide professional customer support
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Sales Associate
Canada's Wonderland
05.2019 - 12.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Education
Bachelor of Arts - Legal Studies
Carleton University
Ottawa, Ontario01.2024
High School Diploma -
St Roch
Brampton, Ontario09.2020
Skills
- Communication
- Goal Orientation
- Teamwork
- Problem Solving
- Listening Skills
- Strong Work Ethic
- Cash Handling Skills
- Data Entry
- Call Routing
- Correspondence Drafting
- Spreadsheet Tracking
- Cash Handling
- Departmental Support
- Customer Service
- Issue Handling
Certification
Smart Serve
References
References Available Upon Request
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Bayshore Guest Services
09.2022 - 12.2023
Front Desk Receptionist
Port Credit Residences
04.2022 - 08.2022
Customer service Representative
Elemental Data Collection
09.2020 - 02.2022
Sales Associate
Canada's Wonderland
05.2019 - 12.2019
Bachelor of Arts - Legal Studies
Carleton University
High School Diploma -
St Roch
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