Cynthia Evelyn Gray
Port Hope,ON
Summary
Dedicated and experienced customer service, administrative, and procurement professional with over 20 years of success in client-facing roles, purchasing, expediting, and administrative coordination. Renowned for delivering exceptional service while fostering strong vendor and customer relationships under high-pressure conditions. Expertise in multitasking, communication, and time management enhances the ability to thrive in diverse environments, making a versatile and team-oriented mindset an asset for in-office, warehouse, and administrative support roles. Committed to driving operational excellence and positively contributing to team dynamics.
Overview
23
23
years of professional experience
Work History
Purchasing Manager
Karl W. Richter Ltd.
03.2020 - 04.2025
- Handled daily communication with vendors and internal departments regarding orders, pricing, and stock levels
- Trained and supervised team members on customer service best practices and accurate data entry
- Resolved delivery issues and maintained client satisfaction throughout global supply challenges
- Worked with leadership to align purchasing strategy with customer needs
Buyer / Procurement / Expeditor
Karl W. Richter Ltd.
03.2005 - 03.2020
- Negotiated with suppliers and followed up on all orders to ensure timely delivery and competitive pricing
- Processed customer orders, confirmed inventory, and offered substitutions for out-of-stock items
- Partnered with quality control and sales departments for ISO compliance and order accuracy
- Built strong vendor relationships that supported business growth
Junior Buyer
Karl W. Richter Ltd.
03.2003 - 03.2005
- Answered customer and supplier inquiries by phone and email; provided status updates and alternatives
- Managed scheduling and communication for shipping/receiving and delivery teams
- Assisted with internal sales support, invoicing, and administrative coordination
Reception/Administration
Karl W. Richter Ltd.
03.2002 - 03.2003
- Acted as first point of contact for client calls and messages; coordinated flow of information to appropriate departments
- Assisted leadership with scheduling tasks and administrative support
Education
Business Administration (Honours) -
Toronto School of Business
Oshawa, ONSkills
- 20 years of customer service and procurement experience
- Strong communication skills across phone, email, and in-person interactions
- Proven record of following procedures and investigating discrepancies
- Adaptable and dependable
- Skilled in coordinating logistics, managing vendor/client expectations
- Knowledgeable in inventory systems and ISO 9001 auditing
- Quick to learn systems; experienced in Microsoft Office Suite
- Organized and detail-oriented
- Supply chain management
- Purchase order management
- Vendor relationship management
Timeline
Purchasing Manager
Karl W. Richter Ltd.
03.2020 - 04.2025
Buyer / Procurement / Expeditor
Karl W. Richter Ltd.
03.2005 - 03.2020
Junior Buyer
Karl W. Richter Ltd.
03.2003 - 03.2005
Reception/Administration
Karl W. Richter Ltd.
03.2002 - 03.2003
Business Administration (Honours) -
Toronto School of Business