Cynthia Eliuk
New Westminster,BC
Summary
Dedicated Credit Counsellor with over 16 years of experience. Providing exceptional support to individuals experiencing financial difficulty. Looking for a change of environment to leverage my support skills in engaging relationships with clients and their employers. While contributing to a professional work environment. I bring a strong work ethic and genuine commitment to improve the experience for other's.
Overview
16
16
years of professional experience
Work History
Senior Credit Counsellor
CIBC-Client Account Management
11.2022 - Current
- Delivered exceptional customer service to enhance client satisfaction.
- Developed customized debt management plans, improving clients' financial situations.
- Conducted budget analyses, identifying savings opportunities for faster debt repayment.
- Managed diverse caseloads, tailoring counseling approaches to individual client needs.
- Coordinated with financial professionals, including bankruptcy attorneys and mortgage specialists.
- Collaborated with colleagues to create innovative credit counseling strategies.
- Utilized data analysis to evaluate counseling effectiveness, refining techniques for optimal results.
- Promoted credit counseling services by sharing client success stories on social media.
Credit Counsellor
CIBC
11.2009 - 11.2022
- Make calls to the customer's and inform them of outstanding debt.
- Educate customer's on payment schedules according to their legal agreement
- Provide different payment options
- Perform verifications of employment to the employer of the customer.
- Work in a department that meets and exceeds targets
Education
Bachelor of Business Administration - Business Administration
University of New Brunswick
Fredericton, NB10.2001
College Preparation Program -
Keyano College
Fort McMurray, AB01.1997
Skills
- Skilled in high volume workflow with creative problem resolution
- Strong written and verbal and communication skills
- Have a history of achieving and exceeding client service
- Microsoft Office Suite, Excel speadsheets, Microsoft teams, Microsoft Outlook
- Client records management
- Decision-making
- Assertiveness training
- Adept at conflict resolution
- Solution-focused counseling
- Time management
- Client counseling
Languages
English
Professional Working
Achievers Award 2019
Achievers Award cibc 2019
Affiliations
- Run for the Cure Volunteer yearly
- Development and Training CIBC
- Ongoing learning using the Babbel Application for different languages.
Training
CMTT Training updated every year to be up to date with legal processes of the bank.
Continous training on updating the legal compliance with the technology agreement with the bank
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridTimeline
Senior Credit Counsellor
CIBC-Client Account Management
11.2022 - Current
Credit Counsellor
CIBC
11.2009 - 11.2022
Bachelor of Business Administration - Business Administration
University of New Brunswick
College Preparation Program -
Keyano College
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