Cynthia Dewolfe
Dartmouth,NS
Summary
Proven leader and problem-solver with a track record at Tim Hortons, enhancing team performance and customer satisfaction. Excelled in team leadership and time management, achieving significant efficiencies. Skilled in verbal communication, adept at resolving conflicts and driving quality service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager
Tim Hortons
10.2015 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Team Member
Tim Hortons
06.2002 - 10.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
English
Professional Working
Certification
- Food Safety Training
- First Aid
Timeline
Manager
Tim Hortons
10.2015 - 08.2024
Team Member
Tim Hortons
06.2002 - 10.2015
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