Cynthia Decker
Blocksburg
Summary
Results-driven Area Supervisor with expertise in team leadership, operational management, and conflict resolution. Proven ability to enhance operational effectiveness and ensure safety compliance while boosting team performance and customer satisfaction. Strong communicator skilled in problem-solving and adaptability, committed to delivering exceptional service and fostering team cohesion in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Area Supervisor
Aramark
Bentonville
08.2011 - Current
- Supervised daily operations across multiple locations to uphold service quality standards.
- Trained and mentored staff on best practices to enhance operational efficiency.
- Coordinated inventory management, maintaining optimal stock levels and reducing waste.
- Implemented safety protocols to ensure compliance with company regulations.
- Conducted regular site inspections to assess cleanliness and operational efficiency.
- Collaborated with management to develop staff schedules and optimize labor resources.
- Resolved customer issues promptly to enhance satisfaction and service experience.
- Analyzed operational processes to identify areas for improvement and efficiency gains.
- Evaluated employee performance and delivered targeted coaching sessions.
- Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Developed and maintained a positive working environment for all staff members.
- Managed payroll activities including timesheets submission and approval process.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
- Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Developed and implemented truck loading processes to simplify and maximize drivers' time.
- Ensured accurate inventory levels through periodic counts and cycle counting.
- Analyzed sales data from various reports to determine areas where improvements could be made.
- Developed strategies for improving customer satisfaction ratings across all stores in the area.
- Facilitated communication between departments within the organization to ensure successful collaboration.
- Planned and coordinated promotional events to increase customer traffic at store locations.
- Conducted regular safety audits to ensure compliance with occupational health standards.
- Prepared reports based on documented inventory use and labor hours.
Education
Some College (No Degree) - Early Childhood Education
NorthWest Arkansas Community College
Bentonville, ARSkills
- Inventory management and control
- Process improvement
- Safety compliance and management
- Quality control and assurance
- Performance monitoring and reporting
- Data analysis and reporting skills
- Project management and planning
- Cost optimization
- Workforce planning
- Staff training and coaching
- Policy implementation and enforcement
- Customer service and relations
- Team collaboration and leadership
Timeline
Area Supervisor
Aramark
08.2011 - Current
Some College (No Degree) - Early Childhood Education
NorthWest Arkansas Community College