Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cynthia Daniels

Sacramento

Summary

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Howard Johnson Sacramento Hotel
Sacramento
03.2025 - Current
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted in training new front desk clerks on proper procedures and protocols.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Greeted, registered and assigned rooms to hotel or motel guests.

Front Desk Receptionist

Indendent Training and Apprenticeship
Sacramento
11.2023 - 03.2025
  • Created and maintained accurate records, files, and various documents needed for the function of the school and classrooms.
  • Assisted in the assessment of students' individual learning needs and providing recommendations for appropriate interventions and support.
  • Provided backup support for the director, financial advisor, and recruiter, including answering multiple phone lines, filling out forms, providing customer service, and scheduling.
  • Used specialized machines to prepare materials, including binding, laminating, multifunction printing, and ID card printing.
  • Maintained office equipment and supplies by implementing a spreadsheet organization system and an inventory list.

Front Desk Agent

Best Western Hotel
Sacramento
02.2019 - 10.2023
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Verified accuracy of room rates and other charges during check-in process.
  • Ensured that all safety regulations were followed according to company standards.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Kept records of room availability and guest accounts, manually or using computers.

Education

High School Diploma -

Grant Union High School
Sacramento, CA
06-2006

Skills

  • Customer service
  • Payment processing
  • Reservation management
  • Record keeping
  • Multi-line phone operation
  • Conflict resolution

Certification

  • Mircosoft Certifications

References

References available upon request.

Timeline

Front Desk Agent

Howard Johnson Sacramento Hotel
03.2025 - Current

Front Desk Receptionist

Indendent Training and Apprenticeship
11.2023 - 03.2025

Front Desk Agent

Best Western Hotel
02.2019 - 10.2023

High School Diploma -

Grant Union High School

Similar Profiles

CREATE PROFILE
Cynthia Daniels