Cynthia Currie
Dutch Settlement,NS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Shaw Group
Lantz, NS
04.2022 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales Representative
OSL
11.2019 - 04.2022
- Exceeded sales goals, increased revenue and facilitated sales
- Contacted customers and prospects to generate new business to achieve company growth goals
- Retained excellent client satisfaction ratings through outstanding service delivery.
Continuing Care Assistant
VON
01.2019 - 09.2019
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Cared for patients by changing bed linens, washing and ironing laundry and cleaning premises.
Continuing Care Assistant
Richmond Villa
06.2018 - 12.2018
- Supplied physical support to assist patients in performing daily living activities such as getting out of bed, bathing, dressing, toileting and walking
- Engaged patients in daily activities such as bingo, arts and crafts, bible study, manicures and baking to promote stimulation and personal interaction
- Measured and recorded food and liquid intake or output to report changes to medical or nursing staff
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
Continuing Care Assistant
Northwood Homecare
10.2015 - 06.2018
- Supplied physical support to assist patients in performing daily living activities such as getting out of bed, bathing, dressing, toileting and walking
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient
- Cared for patients by changing bed linens, washing and ironing laundry and cleaning premises.
Elderly Caregiver
Willow Manor
07.2013 - 10.2015
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Education
Continuing Care Assistant Certificate -
Nova Scotia Community College
Grade 12 diploma -
Hants East Rural High
Skills
- Care plan assessment
- Meal planning and preparation
- Daily living activities
- Efficient and reliable team player
- Dementia and Alzheimer's knowledge
- Heavy lifting
- Recreational activities
- Compassionate
- Critical Thinking
- Direct Patient Care
- Heavy Lifting
- Personal Hygiene Assistance
- Feeding Assistance
- Palliative Care
- Trustworthy companion
Languages
English
Certification
- Basic computer knowledge (Microsoft office & internet)
- Food Handlers certificate
- First Aid & CPR certificate
- WHMIS certificate OH&S certificate
- Alzheimer's & dementia certificate
- Palliative Care certificate
- Certified Continuing Care Assistant
Timeline
Customer Service Representative
Shaw Group
04.2022 - 05.2024
Sales Representative
OSL
11.2019 - 04.2022
Continuing Care Assistant
VON
01.2019 - 09.2019
Continuing Care Assistant
Richmond Villa
06.2018 - 12.2018
Continuing Care Assistant
Northwood Homecare
10.2015 - 06.2018
Elderly Caregiver
Willow Manor
07.2013 - 10.2015
Continuing Care Assistant Certificate -
Nova Scotia Community College
Grade 12 diploma -
Hants East Rural High