Summary
Overview
Work History
Education
Skills
Accomplishments
Relevant Courses
Timeline
Interests
Generic
Cynthia Cruz

Cynthia Cruz

Bellflower

Summary

Resourceful, organized, and reliable professional with experience in working with diverse comminutes to provide customer support, administrative, and education services. Strong delegation skills along with the ability to develop and maintain positive relationships with team members. Passionate about preventative health care education and awareness among the lower socio-economic population.

Overview

5
5
years of professional experience

Work History

Eligibility and Coverage Coordinator

WelbeHealth
San Jose, CA
06.2024 - Current
  • Manage all participant enrollments and disenrollments with the California Department of Health Care Services (DHCS), ensuring accurate alignment of participant data and Medi-Cal eligibility.
  • Generate and deliver essential data reports to internal and external stakeholders to support participant care and operational efficiency.
  • Collaborate cross-functionally with teams including Social Work, Outreach and Enrollment, Reconciliation, IHSS Representatives, and DHCS to ensure seamless communication, process alignment and discrepancy resolution.
  • Proactively identify and resolve eligibility discrepancies to ensure accurate and timely capitation payments, utilizing detailed tracking systems to maintain data integrity and compliance.

IDT Coordinator

WelbeHealth
06.2021 - Current
  • Coordinate IDT meetings, activities and provide administrative aid for all IDT disciplines including setting meeting agendas, scheduling appointments, creating data reports, conducting data entry, and developing presentations and spreadsheets.
  • Consistent collaboration with Medical Records, Scheduling Desk, IDT members, Participant Navigators and Quality Improvement team to ensure the completion of assessments, electronic upload of all completed care plans and maintenance of company wide compliance and standards through audit procedures.
  • Monitor participant activity such as service delivery requests, incidents, holds, and hospitalizations through detailed documentation and timely processes.

GOALS Intern

GOALS Organization
10.2020 - 01.2021
  • Produced educational videos to promote and educate students on mental, emotional and physical health.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Collaborated with students to complete homework assignments, identify lacking skills and improve in difficult subjects.

Intern

American Gold Star Manor
02.2020 - 05.2020
  • Produced curriculum for Gardening, Health Literacy and Nutrition Components of program to suite older adult population.
  • Created unique Recruitment and Recipe Flyers tailored for older adult population.
  • Conducted thorough research and established nutritional needs assessments in order to design Facilitator Guides.
  • Implemented one cooking lesson weekly through in person demonstration while providing health benefits of meal.

Education

Bachelor of Science - Health Science

Cal State University Long Beach
Long Beach, CA

Skills

  • Data Management
  • Excellent Communication
  • Cultural Awareness
  • Dependable and Responsible
  • Critical and Creative Thinking
  • Organizational Skills

Accomplishments

  • Leadership Academy Honors Award


Relevant Courses

  • Persuasive Speaking
  • Community Health Education and Health Behavior

Timeline

Eligibility and Coverage Coordinator

WelbeHealth
06.2024 - Current

IDT Coordinator

WelbeHealth
06.2021 - Current

GOALS Intern

GOALS Organization
10.2020 - 01.2021

Intern

American Gold Star Manor
02.2020 - 05.2020

Bachelor of Science - Health Science

Cal State University Long Beach

Interests

Hiking

Painting

Reading

Similar Profiles

CREATE PROFILE
Cynthia Cruz