Cynthia Corvil
Laval,QC
Summary
Organized and dependable professional with a proven ability to manage multiple priorities while maintaining a positive attitude. Known for taking on added responsibilities to support team goals, with strong organizational skills and a passion for delivering results. Skilled in account management, fostering client relationships, driving revenue growth, and managing complex accounts. Experienced in handling multiple projects simultaneously with accuracy, prioritizing tasks effectively, and meeting deadlines. Adept at strategic planning, client communication, and problem-solving, with a focus on collaboration, adaptability, and achieving company objectives. Highly reliable, flexible, and eager to secure a full-time role that offers professional challenges while leveraging interpersonal skills, time management, and expertise to help teams succeed.
Overview
15
15
years of professional experience
Work History
Account Manager
Narcity Media
04.2023 - Current
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Supported accounts receivable efforts by diligently following up on overdue invoices.
- Maintained up-to-date client records, enabling prompt and accurate invoicing.
- Facilitated interdepartmental communication regarding invoicing issues, fostering collaboration towards swift resolution.
- Entered and maintained billing information in company internal databases for accessibility.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created compelling visual assets for use in social media posts, email newsletters, blog articles, and other digital communications materials.
- Managed digital projects from initial concept through final implementation and live monitoring.
- Created social media content with innovative brand messaging to support new product launches.
- Fostered partnerships with influencers and content creators to expand reach and authenticity of brand messaging.
Small Business Account Manager
TELUS Communications
01.2019 - 05.2022
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collaborated with team members to achieve target results.
Small Business Loyalty Specialist
TELUS Communications
02.2018 - 01.2019
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Used data entry skills to accurately document and input statements.
- Processed payment via telephone with focus on accuracy and efficiency.
Sales Representative
TELUS Communications
09.2010 - 02.2018
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and mentored new sales representatives.
- TELUS Leadership Program (2015)
Education
DES -
Institut Reine-Marie
Montreal, QC06.2006
Skills
- Client Needs Assessment
- Bid Proposals
- Interdepartmental Collaboration
- Persuasive Negotiations
- Multitasking Abilities
- High-Pressure Environments
- Teamwork and Collaboration
- Hosting Meetings
- Decision-Making
Languages
- English (Advanced)
- French (Advanced)
Timeline
Account Manager
Narcity Media
04.2023 - Current
Small Business Account Manager
TELUS Communications
01.2019 - 05.2022
Small Business Loyalty Specialist
TELUS Communications
02.2018 - 01.2019
Sales Representative
TELUS Communications
09.2010 - 02.2018
DES -
Institut Reine-Marie