CYNTHIA CONTANT
RIVERSIDE
Summary
In 2014 I made an intentional decision to put my work life on hold in order to start and grow a family. I am ready to get back into the workforce bringing over 10 years of customer service experience which provides me with the skills to prioritize and multi-task in a fast-paced work environment. I successfully work as part of a team or individually to reach personal and business goals. I have been known for successfully handling escalated customer support issues and directly supporting company leadership. I also have supervisor knowledge and experience and the ability to train new employees.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist II
Wells Fargo Dealer Services
01.2011 - 01.2014
- Initial contact for calls with new clients to verify accuracy of information on file
- Familiarized clients with services available such as online account management as well as documents available online
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Back-office data entry
- Maintained records, prioritized, and notified clients of upcoming deadlines
- Input payments into the system and processed payments
- Summarized and notated each account that I provided assistance with
- Worked in a fast-paced environment while having to multi-task various assignments
- Verified incoming documents for completion and accuracy
Customer Service Agent
AT&T Mobility
01.2007 - 01.2010
- Handled escalated calls and irate customers
- One-call resolution
- Retention and discretion to make it right for the customer
- Risk management
- Familiarized clients with services available such as online account management
- Resolved problems with knowledgeable and friendly service
- Online account management assistance
- Back-office data entry
- Processed Payments
- Summarized and notated each account that I provided assistance with
- Walked customers through step-by-step process of account setup
- Schedule setup or follow up appointments for customers
- Provided training for new employees
Barista
Starbucks
09.2005 - 02.2007
- Maintained a clean and organized workspace for optimal productivity and safety
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Interacted with customers during hectic periods to promote a fun and positive environment
- Followed specific requests and created delicious beverages
- Cash handling
- Merchandising of numerous products throughout the store
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards
Supervisor
Regal Cinemas
05.2005 - 09.2006
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Kept track of inventory and restocked merchandise on a daily basis
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
- Streamlined inventory management processes, leading to more organized and efficient stock handling system
Education
Criminal Justice
California State University- Long Beach
Long Beach, CA01.2006
Skills
- Excellent communication skills
- Excellent problem-solving skills
- Senior leadership support
- Supervisor experience
- Leadership skills
- Computer skills (Microsoft programs, 55 wpm)
- Administrative skills
- Customer relations
- Telephone etiquette
- Data entry
- Call center experience
Timeline
Customer Service Specialist II
Wells Fargo Dealer Services
01.2011 - 01.2014
Customer Service Agent
AT&T Mobility
01.2007 - 01.2010
Barista
Starbucks
09.2005 - 02.2007
Supervisor
Regal Cinemas
05.2005 - 09.2006
Criminal Justice
California State University- Long Beach
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