Cynthia Chigbu
Abbotsford,BC
Summary
Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills.
Overview
14
14
years of professional experience
Work History
Administrave Support Worker
Archway Community Services
10.2022 - Current
- Achieved time-sensitive objectives by efficiently prioritizing tasks based on urgency levels while maintaining high-quality work output standards.
- Provided administrative and reception duties to the English Language Services program.
- Assisting clients in applying for language services by filling out forms, booking appointments,
etc. - Referring clients to other settlement services and relevant Archway and community services.
- Managing the communication needs of the assessment center, including phone, fax & email.
- Maintaining student records and updating funder reporting tools.
Food Service Supervisor
University Of British Columbia
10.2018 - 12.2019
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Retail Manager
Thompson Rivers University Food Services
01.2010 - 06.2018
- Oversaw seven food services store operations on Campus including Tim Horton's, Starbucks, Deli etc
- Mentored team members to enhance professional development and accountability in workplace.
- Completed daily financial paperwork and computer entry sales data.
- Enhanced stores appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Answered questions about store policies and addressed customer concerns.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
BBA - International Business
Thompson River University
Kamloops, BC08.2014
Skills
- Customer Service
- Inventory Control
- Store operations
- Cash Management
- Complaint resolution
- Team Training
- Staff Management
- Operations Management
- Employee Scheduling
- Staff recruitment
Timeline
Administrave Support Worker
Archway Community Services
10.2022 - Current
Food Service Supervisor
University Of British Columbia
10.2018 - 12.2019
Retail Manager
Thompson Rivers University Food Services
01.2010 - 06.2018
BBA - International Business
Thompson River University
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