Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Cynthia Chiamaka Tochukwu-Adibe

Waterloo,Canada

Overview

17
17
years of professional experience

Work History

Senior Operations Specialist

Eippa WSOperations (Swappie OÜ)
02.2023 - Current
  • Identified needs for process improvement and making systems for quality enhancement
  • Followed policies and procedures related to application methods and quality standards at all times
  • Investigated faults in consumer electronics, and gathering relevant data in Quality Control tools
  • Aligned the organization's Quality Management System according to the standards of ISO 9001:2019
  • Recommended the implementation of improvements when necessary
  • Documented all concerns and incidents and reported them to senior management and stakeholders
  • Maintained workflow and communication with team leads to improve the overall quality at different departments.

Business and Customer Support Specialist

Buletz System Limited
01.2016 - 01.2021
  • Resolved complex customer inquiries, achieving a 95% customer satisfaction rating
  • Implemented a knowledge base system, reducing response times by 30% and increasing first-contact resolution rates
  • Collaborated with product teams to communicate customer feedback and drive product improvements.

Sales and Product Management Associate

Emzob Textiles Ltd
01.2008 - 01.2010
  • Consistently exceeded monthly sales targets by 25%, earning recognition as the top performer for three consecutive quarters
  • Cultivated and maintained strong client relationships, resulting in a 30% increase in repeat business
  • Provided product knowledge training to new hires, enhancing team effectiveness and product expertise.

Operations Coordinator

MICH & PAS GLOBAL CONCEPT LTD.
03.2023 - 06.2024
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Supervising the logistics and distribution of our goods from importation to storage

Education

Ordinary National Diploma(OND) - Mass Communication

Federal Polytechnic Bauchi
Bauchi, Nigeria
12.2012

Higher National Diploma (HND) - Mass Communication

Federal Polytechnic Nekede
Nekede, Nigeria
12.2016

Skills

  • Project Management
  • Stakeholder Management
  • Market Research
  • ERP Management
  • Cross-Functional Collaboration
  • Customer Relationship Management
  • Communication Skills
  • Sales Strategy
  • Requirements Elicitation
  • Microsoft Suites

Hobbies and Interests

  • Strategy and Operations
  • Volunteering
  • Travelling
  • Coaching

Timeline

Operations Coordinator

MICH & PAS GLOBAL CONCEPT LTD.
03.2023 - 06.2024

Senior Operations Specialist

Eippa WSOperations (Swappie OÜ)
02.2023 - Current

Business and Customer Support Specialist

Buletz System Limited
01.2016 - 01.2021

Sales and Product Management Associate

Emzob Textiles Ltd
01.2008 - 01.2010

Ordinary National Diploma(OND) - Mass Communication

Federal Polytechnic Bauchi

Higher National Diploma (HND) - Mass Communication

Federal Polytechnic Nekede

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Cynthia Chiamaka Tochukwu-Adibe