Cynthia Cervantes
Pasadena
Summary
Dynamic Senior Procurement Manager with a proven track record at Din Tai Fung, achieving $8.5 million in savings through strategic sourcing and negotiation. Expert in performance enhancement and cross-functional collaboration, I excel in developing procurement strategies that drive operational success and foster strong supplier relationships.
Overview
14
14
years of professional experience
Work History
Senior Procurement Manager
Din Tai Fung
Arcadia
07.2023 - Current
- Developed procurement strategies for high-quality ingredients and supplies.
- Saved $6 million in first year and $2.5 million in second year.
- Implemented cost-saving initiatives through strategic sourcing and vendor evaluation.
- Negotiated contracts with suppliers to secure favorable terms and pricing.
- Managed supplier relationships to ensure consistent product availability and quality.
- Conducted market research to identify new suppliers and emerging trends.
- Trained junior procurement staff on best practices and procedures.
- Collaborated with cross-functional teams to align procurement with operational needs.
- Oversaw procurement processes, ensuring timely delivery of goods and services.
- Implemented risk management strategies for supplier selection and performance evaluation.
- Participated in industry conferences and trade shows to stay abreast of market developments and meet potential new suppliers.
Director of Procurement and Supply Chain
SBE / C3 Culinary Kitchens
Beverly Hills
09.2021 - 07.2023
- Provided input and recommendations on organizational structure and resource requirements needed to support supply chain goals.
- Negotiated with suppliers and vendors to secure favorable terms and competitive pricing.
- Developed and maintained strong relationships with key suppliers to drive optimized value through strategic relationship management program.
- Coordinated supply chain operations across planning, logistics and warehouse operations.
- Supported on-time production with properly sequenced deliveries and supply chain operations.
- Enhanced program competitive performance from front-end through contract closure by developing results-driven program strategies.
- Managed vendor relationships to ensure quality and timely delivery of goods.
Operations and Development Manager
Beard Papa's
Los Angeles
08.2019 - 09.2021
- Managed the following departments: operations, marketing. R&D, sales, supply chain and logistics.
- Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives.
- Successfully open 8 locations in 6 months.
- Managed all new franchises from the site selection phase until the grand opening of the location.
- Leveraged business intelligence data through proactive implementation of tracking and reporting systems.
- Increases average sales by implementing new marketing initiatives by 20%.
- Coordinated internal and off-site training for new hires and established employees.
- Oriented new employees by explaining policies, benefits and procedures.
- Delivered polished and professional sales presentations to individual clients and groups.
- Sustained revenue by bringing in new customers and continuously connecting with established accounts.
Training Store Manager
Fresh Brothers
Los Angeles
02.2018 - 08.2019
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions.
- Forecasted sales projections, inventory demand, and labor requirements to develop annual budget and operational plans.
- Coordinated employee schedules for optimum performance and shift coverage.
- Minimized losses with effective security presence for shrink control.
- Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards.
- Monitored budget adherence and promoted expense control through meticulous loss prevention strategies and accurate inventory management.
Training Director
BurgerIM
Los Angeles
09.2017 - 02.2018
- Developed forward-thinking training programs based on current and expected business demands.
- Planned, organized and managed supplies for employee development and training events.
- Onboarded, trained and oversaw instructors handling classroom and on-the-job training.
- Identified training needs by developing and implementing needs assessments.
Director of Financial Return
Chick-fIl- A
Los Angeles
12.2014 - 09.2017
- Managed 9 million in annual sales revenue.
- Lowered turnover rate by 30% in 2017 by implementing a cross training program.
- Built sales forecasts and schedules reflect desired productivity targets.
- Effectively managed labor and food cost.
- Analyze P&L report every month to gauge gaps and create action plans.
- Created action plans for gaps in profit to bring monthly profit from 30% to 34%.
- Managed a profit line of 34% monthly over the period of 2.5 years.
- Developed less experienced staff into successful leaders with hands-on management style.
- Capitalized on new business opportunities, identifying and pursuing development pathways based on current market and competitor research.
- Set organization up for success with well-planned vision, mission and strategic goals.
General Manager
Pinkberry
Los Angeles
12.2011 - 05.2015
- Implemented successful training and recognition programs to boost employee morale and reduce turnover.
- Resolved employee, customer and vendor issues using strong mediation and problem-solving techniques.
- Coordinated vendors and monitored demand to manage and promote special events.
- Trained high-performing team, managed budgets and set goals to drive business operations.
- Delivered results using role-playing, simulations and lectures.
- Improved program designs based on requirements gathered from employees and managers.
- Achieved target results by enhancing and changing teaching strategies to maximize progress.
Education
Bachelor of Arts - Business Economics
University of California, Los Angeles
Los Angeles, CASkills
- Performance enhancement
- Team development
- Business analytics
- Negotiation skills
- Analytical thinking
- Cross-functional collaboration
- Project management
- Strategic planning
- Procurement strategies
Languages
Spanish
Native/ Bilingual
Timeline
Senior Procurement Manager
Din Tai Fung
07.2023 - Current
Director of Procurement and Supply Chain
SBE / C3 Culinary Kitchens
09.2021 - 07.2023
Operations and Development Manager
Beard Papa's
08.2019 - 09.2021
Training Store Manager
Fresh Brothers
02.2018 - 08.2019
Training Director
BurgerIM
09.2017 - 02.2018
Director of Financial Return
Chick-fIl- A
12.2014 - 09.2017
General Manager
Pinkberry
12.2011 - 05.2015
Bachelor of Arts - Business Economics
University of California, Los Angeles