Cynthia Cervantes
Los Angeles
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
5
5
years of professional experience
Work History
Cashier
Whole Foods
Venice
09.2019 - 03.2022
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Helped over 400 customers complete purchases, locate items and join reward programs.
- Assisted customers with self-checkout machine operations.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Backed up cashiers during busy periods and breaks.
Receiving Team Member
Burlington
Los Angeles
08.2018 - 12.2018
- Kept work areas clean, safe and organized.
- Tagged and prepared new merchandise for retail sales.
- Sorted and delivered materials to different work areas and staff.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Seller
Marla Clothing
Los Angeles
02.2017 - 12.2017
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Cleaned, closed and secured store at end of shift.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created stunning displays to capture customer attention. and increase sales.
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
Education
Some College (No Degree) - Radiologic Technology
Los Angeles Valley College
Van Nuys, CASkills
- Customer assistance
- Bilingual: English/Spanish
- Identification Checks
- Bagging and Packaging
- Computer Skills
- Merchandise Restocking
- Time management skills
- Money handling
- Point of Sale Knowledge
- Cleaning and Sanitizing
- Payment Collection
- Troubleshooting Technical Issues
- Problem Solving
- Time management
Timeline
Cashier
Whole Foods
09.2019 - 03.2022
Receiving Team Member
Burlington
08.2018 - 12.2018
Seller
Marla Clothing
02.2017 - 12.2017
Some College (No Degree) - Radiologic Technology
Los Angeles Valley College
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