Cynthia Campos
Hayward
Summary
I am collaborative and detail-oriented with experience in fast-paced environments, known for my strong organizational skills and the ability to manage multiple complex cases with accuracy. Experienced navigation specialist who excels at team collaboration, problem-solving, and adapting to dynamic situations. Recognized for reliability, clear communication, and creating supportive, results-driven work environments.
Overview
7
7
years of professional experience
Work History
Health Enrollment Navigator
Mission Neighborhood Health Center
02.2025 - Current
- Assisted vulnerable populations with Medi-Cal enrollment and renewals, helping SF residents access affordable healthcare coverage.
- Conducted community outreach to increase awareness of eligibility, benefits, and application processes.
- Translated complex program changes and financial case updates into clear templates that improved teams understanding and consistency in case handling.
- Developed bilingual (English/Spanish) outreach materials to improve access to Medi-Cal information and services.
- Contacted individuals with inactive Medi-Cal coverage and supported them through the renewal process.
- Maintained accurate client records and reports while ensuring compliance with HIPAA privacy standards.
- Participated in team planning and strategy meetings to improve outreach effectiveness and service delivery.
Patient Services Specialist
Mission Neighborhood Health Center
07.2024 - 01.2025
- Handle incoming/outgoing calls and patient inquiries.
- Provide excellent customer service as the first point of contact.
- Register new patients and create their epic chart onto the system.
- Collaborate with team members and take on additional duties as assigned.
Student Intern
Local Clean Energy Alliance
Hayward, CA
11.2023 - 05.2024
- Built professional relationships and enhanced communication skills.
- Reported daily tasks to supervisor.
- Facilitated focus groups for Spanish-speaking residents.
- Gained industry exposure through outreach and training.
President & Treasurer
Sigma Omega Nu Latina Interest Sorority Inc.
05.2020 - 05.2024
- Led successful events and fundraising initiatives.
- Improved organizational transparency with board and alumni.
- Managed budgets using Google Sheets.
- Held multiple officer roles.
Student Intern
Latino Coordinating Center for a Tobacco-Free CA
08.2023 - 12.2023
- Contributed ideas in team meetings and supported operations.
- Prepared and participated in weekly events.
- Translated and developed culturally relevant materials.
- Assisted in building community partnerships.
CAMI Consultant
CSU East Bay
05.2023 - 01.2023
- Evaluation Project, CSU East Bay
- Back Translating: Lead/Co-facilitated Focus groups
- Translation and interpretation services associated with program evaluation work that includes Spanish-language needs.
Retail Sales Associate
WSS Warehouse Shoe Sale
05.2022 - 08.2022
- Greeted customers and helped with product questions, selections and purchases.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Cashier/Cook
Aramark, CSU East Bay
11.2018 - 04.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Bachelor of Science - Public Health
California State University - East Bay
05.2024
High School Diploma - undefined
Aspire Ollin University Prep
06.2017
Skills
- Fluency in Spanish (Spoken/Written)
- Great communication skills
- Microsoft office
- Progress Monitoring
- Schedule Management
- Program Sales
Timeline
Health Enrollment Navigator
Mission Neighborhood Health Center
02.2025 - Current
Patient Services Specialist
Mission Neighborhood Health Center
07.2024 - 01.2025
Student Intern
Local Clean Energy Alliance
11.2023 - 05.2024
Student Intern
Latino Coordinating Center for a Tobacco-Free CA
08.2023 - 12.2023
CAMI Consultant
CSU East Bay
05.2023 - 01.2023
Retail Sales Associate
WSS Warehouse Shoe Sale
05.2022 - 08.2022
President & Treasurer
Sigma Omega Nu Latina Interest Sorority Inc.
05.2020 - 05.2024
Cashier/Cook
Aramark, CSU East Bay
11.2018 - 04.2020
High School Diploma - undefined
Aspire Ollin University Prep
Bachelor of Science - Public Health
California State University - East Bay