Cynthia Calzada
Fullerton
Summary
I am a highly energetic, motivated crew member looking for a position where I can use my skills to provide top-quality customer service. I believe that your job opening will allow me the opportunity to contribute to the growth of your team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
Walt Disney Company
03.2022 - Current
- Responds to critical incidents including emergencies, evacuations, Company policy violations, and work with law enforcement
- Performs bag checks and other inspections to verify no unauthorized items enter or leave property
- Maintains situational awareness at all times
- Exceptional Guest Service skills
- Ensure authorized personnel enter on site using a computer to verify approved access
- Handles, or assist with intoxicated Guests
- Checks for Identification Security gate officers have to determine the identity of every person that enters the property with the proper credentials
- Patrols Grounds and the perimeters of the property in company vehicles
- Provides a safe and secure environment in the hotels working closely with hotel staff
- Knowledge of written procedures for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats
- Communications answered calls for 911 emergencies, nurse and paramedic calls, dispatched other security officers
Data Entry and Benefits Specialist
Cardiac Monitoring Service
06.2021 - 02.2022
- Enter all required information into IPRM database
- Utilize the various software programs to verify eligibility and benefits details
- Arrange payment with clients for self pay patients
- Managed special projects with billing team
- Contacts doctors offices for patient's information and provides support for clientele nationwide
- Liaison between client/program staff and local benefits agencies
- Coordinate and maintain communication between clinical and administrative teams on benefits status of all enrolled clients
- Work closely with upper management and billing team
Shipping Specialist
Swiss Post Solutions
01.2021 - 06.2021
- Perform high volume document prep, scanning, of mortgage documents
- Classify documents according to mortgage document type and identify wet/dry signatures
- Unbox, sort and feed documents into high while scanning the documents
- File/re-box documents with completed scans
Field Support Associate/ Payroll Coordinator
Maxim Healthcare Services
09.2019 - 01.2021
- Maintained confidentiality of client, patient, caregiver, team member information and records in accordance with HIPAA regulations
- Projects and learn tools
- Auditing of all payroll transitions including adjustments and special entries
- Identifying any inconsistencies, potential problems, conducting appropriate research, and follow-up on any problems, including and working with faculty and staff regarding overpayment issues and restitution
- Demonstrate professional interactions with all candidates, caregivers, team members, clients and customers with a positive attitude and approach
- Assist with the billing/payroll/medical records process
- Coordinate responses and processing of unemployment and workers' compensation claims
- Obtain insurance verifications/denials, authorizations for services, and verifications of eligibility for clients
- Managed all aspects of the onboarding process for new hires, coordinating all documentation relevant to the onboarding process, including I-9, training requirements and proper Certification/Licenses
- Ran background checks during onboarding process through Certiphi
- Assistant to human resource manager
Customer Service Representative
Optum Rx, UnitedHealth Group
12.2018 - 09.2019
- Responded to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
- Guided and educated callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
- Received appropriate questions and listen actively while documenting required information in computer systems
- Identified issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
- Made outbound calls to customers on prescription orders and payment issues and sales
Uber Representative
True Vision
07.2018 - 10.2018
- Provided technical information/support and expertise to Clients and drivers
- Made sales to new and existing clients
- Responded to sales inquiries and concerns in person
- Ensure Customer Satisfaction and good client relationship
- Source and develop client referrals
- Plan and conduct direct sales activities for training purposes
- Process Onboarding/ Background
Custodian/Busser/Service attendant
Walt Disney Resort
02.2012 - 05.2018
- Cleaning/Dusting/ Vacuuming
- Handled guest
- Power/pressure washed
- Experienced using specialized floor cleaning equipment (buffers and carpet care cleaners)
- Experienced using ride-on sweeper/scrubber equipment
- Cleaned and disinfect drinking fountains, restrooms, sinks, fixtures, toilets, urinals, showers and bathtubs
- Able to operate and care for custodial equipment and supplies
- Used computer to complete work assignments, training and leave requests
- Quick Learner Used to working in a faster pace environment
Education
High School Diploma -
Santa Ana Valley High School
Santa AnaSkills
- Computer Literate in Microsoft Word
- Computer Literate in Excel
- Computer Literate in PowerPoint
- Excellent Interpersonal and Communication
- Excellent Grammar and Spelling
- Customer Service
- Problem Solving
- Auditing
- HIPAA
- Workers' Compensation
- Payroll
- Human Resources
- Direct Sales
- Computer Skills
- Problem Resolution
- Shipping & Receiving
- Office Management
- Logistics
- Medical Records
- Billing
Certification
CPR certification
Guard Card BSIS
Timeline
Security Officer
Walt Disney Company
03.2022 - Current
Data Entry and Benefits Specialist
Cardiac Monitoring Service
06.2021 - 02.2022
Shipping Specialist
Swiss Post Solutions
01.2021 - 06.2021
Field Support Associate/ Payroll Coordinator
Maxim Healthcare Services
09.2019 - 01.2021
Customer Service Representative
Optum Rx, UnitedHealth Group
12.2018 - 09.2019
Uber Representative
True Vision
07.2018 - 10.2018
Custodian/Busser/Service attendant
Walt Disney Resort
02.2012 - 05.2018
High School Diploma -
Santa Ana Valley High School
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