Cynthia Becerra
Corona
Summary
Detail-oriented associate with experience in customer service and healthcare settings. Known for strong problem resolution and teamwork skills, contributing to improved customer satisfaction and operational efficiency. Ready to leverage expertise in venipuncture and patient care to support organizational goals.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Customer Service Associate
The Home Depot Inc
Corona, CA
03.2025 - Current
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Maintained a clean and organized store environment to improve customer experiences and safety.
- Collaborated with team members to streamline inventory management and restocking procedures.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Educated customers on product features, benefits, and usage to support informed purchasing decisions.
- Participated in training programs to enhance product knowledge and service skills consistently.
Externship drawing blood at a Vietnamese clinic
Industricare Medical Group
Westminster, CA
04.2026 - 05.2026
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Supported daily clinic operations by collaborating effectively with team members to enhance workflow.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Facilitated blood collection for diverse patient population, ensuring accurate samples for medical testing.
- Maintained the required patient to patient privacy as well as cleanliness using the required ppe.
- Followed the order of draw and certain requirements for different tests.
- Disposed of hazardous waste and maintained safety protocol when collecting specimens.
Education
High School Diploma -
Corona High School
Corona, CA05-2029
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Multitasking
- Data entry
- Product knowledge
- Specimen handling
- Venipuncture
- Vital sign Monitoring
- Patient Verification
Certification
Certified Phlebotomy Technician (NHA) National Healthcareer Association | Cert #B4G6F2S4 | Issued 12/2025 (California CPT I License: Pending CDPH Processing)
Basic Life Support (BLS) For Healthcare Providers
American Heart Association (AHA) | Exp: 06/2027
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Externship drawing blood at a Vietnamese clinic
Industricare Medical Group
04.2026 - 05.2026
Customer Service Associate
The Home Depot Inc
03.2025 - Current
High School Diploma -
Corona High School