CYNTHIA AWA
Beaumont,Alberta
Summary
Dynamic bilingual customer service professional with extensive experience at Forester Financial and SAP Education. Proven track record in enhancing customer satisfaction and fostering strong relationships. Skilled in project coordination and database management, adept at multitasking and delivering solutions that drive results. Committed to continuous improvement and exceptional service delivery.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service Representative - Remote
Forester Financial
Toronto, Ontario
08.2024 - Current
- Resolved customer complaints efficiently to enhance satisfaction.
- Enhanced product expertise continually to deliver top-notch service and meet sales targets.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Bilingual Customer Advocate/Administrator
SAP EDUCATION
Johannesburg , Gauteng - South Africa
01.2021 - 03.2024
- Coordinated with outside vendors to ensure that all materials and equipment needed for training are available.
- Arranged all travel logistics, including flight tickets, accommodation, and transfers, within that duration of time.
- Planned, scheduled, and updated project timelines, project plans, and project timesheets in preparation for training.
- Processed training logistics and ensured an optimal level of performance for activities.
- Ensure that all project documentation, deliverables, and reports are timeously produced, approved, and maintained.
- Established and managed relationships with all stakeholders, role players, and service providers to ensure commitment to a common goal.
- Analyzed customer issues, determined causes, and initiated corrective actions.
- Used SAP systems to conduct day-to-day activities.
Education
Bachelor of Commerce - BCom - Majoring Business Studies
University of South Africa
South Africa07-2016
Some College (No Degree) - Certificate - Project Management Professional- PMP
Project Management Institute (PMI)
South AfricaSkills
- Bilingual communication
- Database management
- Project coordination
- Time management
- Verbal and written communication
- CRM software usage
- SAP experience
- Multitasking and organization
- Cross-cultural awareness
Languages
English
Full Professional
French
Professional
References
References available upon request.
Timeline
Bilingual Customer Service Representative - Remote
Forester Financial
08.2024 - Current
Bilingual Customer Advocate/Administrator
SAP EDUCATION
01.2021 - 03.2024
Bachelor of Commerce - BCom - Majoring Business Studies
University of South Africa
Some College (No Degree) - Certificate - Project Management Professional- PMP
Project Management Institute (PMI)
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