Cynthia Alcala
Pittsburg
Summary
Dynamic customer service professional with experience at In-N-Out Burgers, adept at enhancing customer satisfaction through effective problem-solving and engagement. Proven ability in time management and attention to detail, fostering repeat business. Committed to delivering exceptional service in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
In-N-Out Associate
In-N-Out Burgers
11.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Formulated and applied tactics boosting customer contentment.
Cashier
California Burrito
12.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Certificate - Certified Medical Assistant
Pittsburg Adult Education Center
1151 Stoneman Ave, Pittsburg Certificate - Administrative Medical Assistant
Pittsburg Adult Education Center
1151 Stoneman Ave, Pittsburg 01.2025
High School Diploma -
Pittsburg High School
1750 Harbor St, Pittsburg 06.2023
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Customer engagement
- Courteous and professional
- Cross-functional teamwork
Certification
BASIC LIFE SUPPORT (CPR and AED) Program
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
In-N-Out Associate
In-N-Out Burgers
11.2023 - Current
Cashier
California Burrito
12.2022 - 09.2023
Certificate - Certified Medical Assistant
Pittsburg Adult Education Center
Certificate - Administrative Medical Assistant
Pittsburg Adult Education Center
High School Diploma -
Pittsburg High School
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