CYNTHIA A. CORNELIOUS
Antioch
Summary
Customer focused support professional looking to use my interpersonal and problem-solving skills to deliver resolutions in a fast-paced environment.
Vigilant professional in the security and protection field, known for high productivity and efficient completion of tasks. Skilled in surveillance techniques, risk assessment, and emergency response coordination. Excelling in communication, teamwork, and problem-solving to ensure safety and security in all assignments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Securitas Security Services USA
Concord
05.2025 - Current
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded promptly to alarms and emergencies according to established protocols.
- Documented incidents and prepared detailed reports for management review.
- Collaborated with law enforcement during investigations or emergency situations.
- Provided customer service by assisting guests with inquiries and directions.
- Enforced company policies and procedures to maintain a secure environment.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Observed all entrances for any signs of criminal activities or trespassers.
- Investigated disturbances, theft, vandalism, accidents, medical emergencies, fires. on site as needed.
- Maintained accurate records of daily occurrences including shift logs and incident reports.
- Developed plans for responding quickly and efficiently in case of an emergency situation.
- Trained new security personnel on standard operating procedures and emergency protocols. & more
Security Guard
Allied Universal
Concord
07.2022 - 02.2023
- Provided customer service to site clients by carrying out safety and security procedures, site-specific policies, and when appropriate, emergency response activities
- Monitored and recorded all personnel and guests entering the premises according to the established policies and procedures
- Examined all badges and issued guest passes
- Responded to incidents and critical situations in a calm, problem solving manner
- Conducted regular and random patrols around the business and perimeter
- Quickly adapted to new work environments and conditions per client site
- Reviewed security logs to ensure proper documentation was maintained.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Guest Experience Specialist
Buffalo Wild Wings
Antioch
02.2021 - 05.2022
- Created and maintained an exceptional customer service experience for guests
- Worked with restaurant software to manage reservations and check guests in process
- Participated in regular training and skill-development opportunities
- Handled sales, refunds and exchanges courteously and accurately
- Resolved guest concerns promptly and satisfactorily
- Developed relationships with regular customers in order to ensure their loyalty.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Diploma -
Bidwell Highschool
Antioch, CASkills
- Excellent verbal and written communication skills
- Proven conflict management skills
- Excellent time management skills
- Ability to work independently and as part of a team
- Adaptable in a fast-paced and deadline driven environment
- Proven experience managing customer expectations in delivering superior levels of service
- Customer service
- Security procedures
- Safety awareness
- Effective communication
Certification
Bureau of Security & Investigation Service Guard Card
- First Aid/CPR
Timeline
Unarmed Security Guard
Securitas Security Services USA
05.2025 - Current
Security Guard
Allied Universal
07.2022 - 02.2023
Guest Experience Specialist
Buffalo Wild Wings
02.2021 - 05.2022
Diploma -
Bidwell Highschool