Cynthia Abimbola
Langley
Summary
Results-driven professional with extensive experience in project management, customer experience, and business development. Dedicated to contributing to the growth and success of a dynamic organization. Versatile and highly motivated leader with a proven track record in project management, business strategy, and customer satisfaction. Skilled at improving processes, managing complex projects, and driving business growth. Expertise in marketing, logistics, and cross-functional team collaboration.
Overview
12
12
years of professional experience
Work History
Client Onboarding Specialist (Contract -REMOTE)
Bench Accounting
09.2023 - 12.2023
- Engaged with clients to collect and verify historical documentation for catch-up bookkeeping using tools like Salesforce, Jira, Confluence, Tableau, Microsoft 365, and Google Suite
- Collaborated with the bookkeeping team to streamline document collection, resolving issues related to closed accounts, third-party access, and audits
- Reduced client churn by enhancing the onboarding experience and increasing product adoption
Project Office Coordinator
Eny Consulting (REMOTE)
08.2022 - 05.2023
Project Coordinator & Marketing Officer
Comb and Razor Records (REMOTE)
03.2017 - 12.2022
- Oversaw vinyl record cataloging and procurement, coordinating with suppliers to acquire rare records and manage logistics
- Led promotional campaigns, increasing engagement within the vinyl community through online and in-store events
- Compiled detailed reports on sales, inventory trends, and customer preferences, providing valuable insights for business strategy
Logistics Manager
Mono Records (REMOTE)
01.2019 - 08.2022
- Managed transportation logistics, monitored inventory levels, and optimized delivery schedules to minimize costs
- Negotiated contracts with suppliers, ensuring competitive pricing and timely stock availability
- Trained and supervised warehouse staff to ensure smooth operations
Social Media Marketing Coordinator
Thompson Aviation (ONSITE)
08.2019 - 12.2021
- Developed and executed comprehensive marketing strategies, increasing brand visibility and customer engagement
- Coordinated aviation events, air shows, and digital marketing campaigns across multiple platforms
- Provided regular performance reports to senior management, making strategic adjustments based on data analysis
Chief Executive Officer
Wendy's Restaurant (ONSITE)
01.2015 - 02.2017
- Spearheaded business strategies that expanded operations, resulting in multiple restaurant locations
- Collaborated with managers on finance, marketing, and operations to streamline procedures and increase profitability
- Developed marketing campaigns, including community give-back events, to increase patronage
Customer Experience Specialist
Fekeye Sekida (ONSITE)
01.2012 - 12.2014
- Responded to customer inquiries via phone, email, and chat, ensuring prompt issue resolution
- Conducted customer follow-ups, improving overall satisfaction rates and driving loyalty
- Trained team members on best customer service practices, contributing to improved team performance
Education
Multi-IF Commercial Pilot License - Aviation
Mach1 Aviation College
South Africa12.2022
Private Pilot License (Aeroplane) - Aviation
Thompson Aviation
South Africa08.2022
MBA - International Business
Imo State University
Nigeria06.2017
Bsc - Supply Chain Management
Imo State University
Nigeria06.2014
Skills
- Project Management
- Leadership & Team Development
- Financial Management & Budgeting
- Customer Service & Client Engagement
- Time Management & Task Prioritization
- Microsoft 365
- Supply Chain
- Logistics
- Estimation
- Jira
- Salesforce
- Tableau
- Google Suite
- Knowify
- Zendesk
- Slack
- Confluence
- Decision Making & Problem Solving
- Creativity & Adaptability
- Excellent Communication
- Team Collaboration & Leadership
- Client Experience & Customer Satisfaction
Languages
English
Full Professional
Accomplishments
- Increased social media engagement for an aviation school by 70%, resulting in 128 new enrollments post-lockdown.
Hobbies and Interests
- Creative Writing
- Photography
- Traveling
- Event Planning
- Singing
- Flying
- Cooking
- Reading
- Horse Riding
Timeline
Client Onboarding Specialist (Contract -REMOTE)
Bench Accounting
09.2023 - 12.2023
Project Office Coordinator
Eny Consulting (REMOTE)
08.2022 - 05.2023
Social Media Marketing Coordinator
Thompson Aviation (ONSITE)
08.2019 - 12.2021
Logistics Manager
Mono Records (REMOTE)
01.2019 - 08.2022
Project Coordinator & Marketing Officer
Comb and Razor Records (REMOTE)
03.2017 - 12.2022
Chief Executive Officer
Wendy's Restaurant (ONSITE)
01.2015 - 02.2017
Customer Experience Specialist
Fekeye Sekida (ONSITE)
01.2012 - 12.2014
Multi-IF Commercial Pilot License - Aviation
Mach1 Aviation College
Private Pilot License (Aeroplane) - Aviation
Thompson Aviation
MBA - International Business
Imo State University
Bsc - Supply Chain Management
Imo State University
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