Cynie Palo
Menifee,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Rideshare Driver
Lyft
11.2024 - Current
- Provided excellent customer service through effective communication and problem-solving during rides.
- Ensured vehicle safety and compliance with local regulations before each trip.
- Navigated efficiently using GPS technology to optimize route selection and reduce travel time.
- Maintained high vehicle cleanliness standards to enhance passenger comfort and satisfaction.
Casino Table Games Dealer
Pechanga Resort Casino
02.2024 - 11.2024
- Dealt various table games, ensuring adherence to gaming regulations and company policies.
- Facilitated engaging gaming experiences, enhancing customer satisfaction and retention.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
Casino Table Games Dealer
Student, MAC Dealing School
11.2023 - 02.2024
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted players with placing bets, educating on game rules to increase understanding.
Home Healthcare
Self-employed
01.2019 - 10.2023
- Developed individual care plans for clients based on specific needs.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Trained new staff members on best practices for home health care.
Home Healthcare
Interim Healthcare
01.2017 - 12.2019
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored changes in clients' conditions to report concerns to supervisor.
Onboarding Manager
TeleTech Holdings
08.2015 - 12.2017
- Maintained smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Developed and executed strategies to improve training program performance.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
Education
Bachelor of Science - Business
University of Utah Eastern
Price, UT01.2015
High School Diploma -
Sierra Vista High School
Las Vegas, NV06.2006
Skills
- Effective call management
- Performance analysis
- High-volume support
- Effective empathetic communication
- Technical documentation
- Client support
Timeline
Rideshare Driver
Lyft
11.2024 - Current
Casino Table Games Dealer
Pechanga Resort Casino
02.2024 - 11.2024
Casino Table Games Dealer
Student, MAC Dealing School
11.2023 - 02.2024
Home Healthcare
Self-employed
01.2019 - 10.2023
Home Healthcare
Interim Healthcare
01.2017 - 12.2019
Onboarding Manager
TeleTech Holdings
08.2015 - 12.2017
Bachelor of Science - Business
University of Utah Eastern
High School Diploma -
Sierra Vista High School
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