Cyndyana Sathiyamohan
Markham,ON
Summary
Dedicated and compassionate Youth Worker with a solid background in Police Foundations, extensive managerial experience in retail, and hands-on volunteer work with troubled youth. Skilled in conflict resolution, crisis intervention, and fostering positive relationships in challenging environments. Proven ability to lead diverse teams, mentor individuals, and create structured, supportive environments that encourage personal growth. Passionate about empowering at-risk youth and committed to helping them overcome obstacles and achieve their full potential.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Nike
Toronto
07.2023 - 02.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Customer Service Manager
Victoria Secret
06.2019 - 05.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Security Guard
Garda World
07.2021 - 01.2022
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Observed surveillance cameras for any suspicious activity or intruders.
- Provided customer service assistance to staff and visitors in a professional manner.
- Identified potential security risks and recommended corrective actions.
- Issued visitor badges and access cards to authorized personnel.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Developed emergency response plans for various scenarios including natural disasters, medical emergencies, fires.
- Provided friendly and professional assistance to employees, visitors and customers.
Education
Diploma - Police Foundations
Durham College
Oshawa04-2021
Skills
- Customer Relations
- Loss Prevention
- Staff Management
- Customer experience
- Customer Service and Engagement
- Relationship building and management
- Problem Resolution
- Dependable and Responsible
- Conflict Resolution
- Calm Under Pressure
- Team Building
- Problem solving
- Critical Thinking
- Self-Directed
Certification
- Emergency First Aid CPR Level C
- Ontario Security License
- Mental Health First Aid
References
References available upon request.
Timeline
Assistant Store Manager
Nike
07.2023 - 02.2024
Security Guard
Garda World
07.2021 - 01.2022
Customer Service Manager
Victoria Secret
06.2019 - 05.2023
Diploma - Police Foundations
Durham College
Similar Profiles
Tina Bagheri MehrbataghaviTina Bagheri Mehrbataghavi
Sales Associate at NikeSales Associate at Nike
MAKAILA HICKSMAKAILA HICKS
Operations Manager at NikeOperations Manager at Nike
Tyler LewisTyler Lewis
Sales Associate at NikeSales Associate at Nike
Ashley DanielsAshley Daniels
Janitor at NikeJanitor at Nike
CHANIECE SAUNDERSCHANIECE SAUNDERS
Teachers Assistant at Macklin House Daycare CentreTeachers Assistant at Macklin House Daycare Centre