Cyndy Chatten
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Deli Department Head
Metro Inc
01.2024 - Current
- Implemented staff training programs that enhanced skills and increased overall productivity within the department.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Ensured compliance with industry regulations by implementing and enforcing policies and procedures within the department.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative/Supervisor
Metro Grocery Store
05.2017 - Current
- Educate customers on promotions to enhance sales
- Offer advice and assistance to customers, paying attention to special needs or wants
- Respond to customer requests for products, services and company information
- Operate cash register for cash, debit and credit card transactions with excellent accuracy
- Help customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Check prices for customers and processed items sold by scanning barcodes
- Restock, arranged and organize merchandise in front lanes to drive product sales
- Assist customers by answering questions and fulfilling requests
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Reconcile cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Check identification for proof-of-age and refusing lottery or tobacco sales to underage customers
- Mentor new team members on Point of Sale system operation and customer service strategies
- Confer with customers about concerns with products or services to resolve problems and drive sales
- Resolve customer complaints while prioritizing customer satisfaction and loyalty
- Schedule appropriate breaks for cashiers in order to maintain employee and customer needs
- Organize and stocked merchandise to keep necessary levels for sales demand
- Rotate grocery products ensuring that expired or spoiled items are immediately removed and adhered to "first in, first out" rule
- Monitor deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
- Assist customers with price checking and finding requested items in store
- Check product shelves to review for proper price labels and handle price changes when requested by management
- Operate pallet jacks and hand trucks to move merchandise to sales floor for stocking
- Help customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Stay current on available products, store promotions and customer service policies to better assist with any need
- Provide excellent customer service by offering assistance with locating or retrieving requested merchandise
- Recommend products to customers to drive sales
- Monitor refrigeration, freezer and cooling areas to ensure proper functioning and reported any issues to supervisor
- Clean shelves and restock with food and other merchandise when product is running low
- Stock fruits and vegetables and remove old or poor quality products
- Operate various types of equipment including balers, power jacks and hand jacks
- Clean and sanitise equipment, tools and work surfaces
- Maintain safe, neat and clean working environment at all times
- Present, rotated and date-check products to maintain company freshness standards
- Receive and unload new items upon delivery and check products for damage and order accuracy
- Retrieve items for customers and verify prices
- Check quality of products and remove defective items
- Observe safety protocols when transporting merchandise to different areas of store to alleviate item damage
- Pleasantly greet customers and provide prompt and courteous service at all times
- Collect carts from parking lot and designated areas
- Complete prep work on vegetables and fruits
- Open and close location and monitor shift changes to uphold successful operations strategies and maximize business success
Assistant Manager
Pioneer Gas Station
01.2021 - 08.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Customer Service Representative/Training Coach
Starwood Hotels and Resorts
10.2013 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Regularly exceeded daily sales and product add-on quotas.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Provided information to customers regarding Starwood Hotel and Resorts loyalty program and helped to open and activate new accounts.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Tracked attendance and progress against goals for each participant.
- Gathered and organized supplementary material to support structured lessons.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Monitored participant workflow and behaviors throughout training process.
Education
Obtained Diploma - Law Clerk
Fanshawe College
London, Ontario2003
Skills
- Retail Industry Knowledge
- Merchandising
- Sales
- Retail Management
- Store Operations
- Store Management
- Customer Service
- Inventory Management
- Supervisory Skills
- Sales Goals
- Merchandise ordering
- Cashier support
- Order Management
- Flexible Schedule
Certification
Certified with the Retail Council of Canada FoodWise Safety Program.
Certified to operate a Powered Pallet Jack and a Straddle Stacker.
Timeline
Assistant Deli Department Head
Metro Inc
01.2024 - Current
Assistant Manager
Pioneer Gas Station
01.2021 - 08.2022
Customer Service Representative/Supervisor
Metro Grocery Store
05.2017 - Current
Customer Service Representative/Training Coach
Starwood Hotels and Resorts
10.2013 - 05.2017
Obtained Diploma - Law Clerk
Fanshawe College
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