Cyndi Robinson
Brookside,NS
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
35
35
years of professional experience
Work History
Senior Travel Consultant
American Express GBT
10.1987 - Current
- Proficient using Sabre GDS
- Excellent Knowledge on airline policies, tariff regulations and entry requirements.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Agent Support with ticketing, exchanges, multi passenger records.
- Assisted with training for new hires and quality checks on all files while in training.
- Completed Data reports Daily
- Monitor all Queues including offline, online, schedule changes, ticketing and exchanges.
- 8 years with After Hours Department.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget
- Handled sensitive personal data with discretion
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas
- F
Education
High School Diploma -
Canadian School of Travel
Toronto, ON09.1986
Skills
- Reservations Booking both domestic and International
- Accurate reservations and Reporting
- Special Events
- Advise all Cancellation Policies and ticketing rules
- Regulatory Requirements depending on country
- Airline Rules
- Hotel and Ground Reservations
- Microsoft Word/ Excel
- Extensive Travel Knowledge
- Sensitive Information Handling
- Loyalty Programs
- Emergency Travel Assistance
- Active Listening Skills
- Company Guidelines and Procedures
- Accurate Documentation
- Training New Hires
Timeline
Senior Travel Consultant
American Express GBT
10.1987 - Current
- F
High School Diploma -
Canadian School of Travel