Summary
Overview
Work History
Education
Languages
Timeline
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Cyndi Li

Vancouver,BC

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationship and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Skilled in using of social media and creating contents.

Overview

3
3
years of professional experience

Work History

Floor Manager

Oak And Fort Clothing Brand
06.2023 - Current
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Increased sales revenue by developing and implementing effective promotional strategies.
  • Establish relationships with clients for further purchase.
  • Content creating for Wechat and other online platforms.
  • Suggestive selling based on clients style.

Sales Lead

Oak And Fort Clothing Brand
01.2023 - 06.2023
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.

Sales Associate

Oak And Fort Clothing Brand
08.2022 - 01.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Marketing Coordinator

Magnet
01.2021 - 02.2021
  • Enhanced brand visibility by developing and implementing targeted marketing campaigns.
  • Increased customer engagement through the creation of compelling social media content and strategies.
  • Boosted sales by designing and executing creative email marketing campaigns.
  • Improved website traffic with the implementation of SEO best practices and keyword research.
  • Building relationships with influencers for further cooperation opportunities.

Education

Bachelor of Arts - Communication Studies

Capilano University
North Vancouver, BC
01.2021

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Floor Manager

Oak And Fort Clothing Brand
06.2023 - Current

Sales Lead

Oak And Fort Clothing Brand
01.2023 - 06.2023

Sales Associate

Oak And Fort Clothing Brand
08.2022 - 01.2023

Marketing Coordinator

Magnet
01.2021 - 02.2021

Bachelor of Arts - Communication Studies

Capilano University

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Cyndi Li