Cydney Tonkin
Gridley
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
15
15
years of professional experience
Work History
Owner
Blushed Brides
Gridley
01.2017 - Current
- Deliver exceptional customer service through clear and thorough communication, ensuring clients' precise needs are met with accuracy and care
- Developed a personalized client experience by creating and implementing a preference questionnaire to fully understand my clients style personality.
- Maintained consistent communication leading up to their wedding day, Ensuring clients' felt cared for,continually serviced, and fully prepared for their wedding day beauty services.
- Worked with many various vendor's on site at each wedding
- Created and executed a distinctive brand and client experience vision
- Networked within the community through self introduction, reaching out and building connections, and attending expo's, open houses at venues, and net working events
- Created and maintained a tight and organized timeline and routine to ensure the bride and her party were ready to go on time
- Recruited and managed a team of stylists, ensuring exceptional skill and professionalism in delivering high-quality service
Salon Owner/Operator
Self-employeed
Sutter
10.2015 - 06.2016
- Owned and operated hair salon, maintaining a pristine and compliant environment in accordance with state board standards to ensure client safety and satisfaction.
- Maintained customer relationships by engaging in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Independent Contractor
Self-employed
Sacramento
11.2014 - 09.2015
- Managed client relationships to ensure satisfaction and repeat business.
- Created marketing materials to promote services and attract potential clients.
- Maintained accurate records of contracts, invoices, and client communications.
- Managed quality control and maintained high level of customer satisfaction.
- Maintained relevant knowledge of industry through continued education and training.
Clinic Manager
Physician's Skin and Weight Centers
Roseville
05.2010 - 08.2013
- Managed daily clinic operations and staff scheduling for efficient patient flow.
- Oversaw patient intake processes, ensuring accurate documentation and appointments.
- Coordinated with medical staff to implement treatment plans and address patient needs.
- Developed training programs for new employees to ensure compliance with clinic policies.
- Maintained inventory of medical supplies, managing orders and vendor relationships.
- Facilitated communication between patients and healthcare providers for effective care coordination.
- Analyzed clinic performance metrics to identify areas for operational improvement.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Performed sales consultations and educated clients on products and services.
- Met and exceeded monthly sales goals
Education
Cosmetology License - Cosmetology
Citrus Heights Beauty College
Citrus Heights, CA06-2010
Skills
- Client relationship management
- Brand development
- Event coordination
- Quality control
- Team management
- Customer service
- Vendor collaboration
- Operations management
- Process improvement
- Problem solving
- Effective communication
- Time management
- Networking skills
- Training and mentoring
- Small business operations
- Verbal and written communication
- Hiring and staffing
- Consultative selling
- Operational efficiency
- Clerical support
- Multitasking Abilities
Timeline
Owner
Blushed Brides
01.2017 - Current
Salon Owner/Operator
Self-employeed
10.2015 - 06.2016
Independent Contractor
Self-employed
11.2014 - 09.2015
Clinic Manager
Physician's Skin and Weight Centers
05.2010 - 08.2013
Cosmetology License - Cosmetology
Citrus Heights Beauty College
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