Cybell Keng
Whistler,BC
Summary
Dynamic leader with a proven track record at All Seasons Grill, enhancing operational efficiency and customer satisfaction. Mastered cost control and waste reduction, alongside fostering team communication and problem-solving. Achieved significant improvements in food safety compliance and service quality, demonstrating both hard and soft skills essential for high-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Kitchen Manager
All Seasons Grill
03.2024 - Current
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
Line Cook
All Seasons Grill
12.2022 - 02.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
Manager of Operations
Asongwe John
09.2018 - 11.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
Education
Master Of Science - Health Economics Policy And Management
University of Bamenda
Bamenda Cameroon 12.2022
Bachelor In Business Administration - Management And Entrepreneurship
University of Bamenda
Bamenda Cameroon 12.2019
Skills
- Waste Reduction
- Cost Control
- Food Preparation
- Food Safety Compliance
- Sanitation Standards
- Annual Business Planning Support
- Problem-Solving
- Food Safety
- Inventory Control
Languages
English
Professional Working
French
Elementary
Certification
Food safety certificate
Timeline
Assistant Kitchen Manager
All Seasons Grill
03.2024 - Current
Line Cook
All Seasons Grill
12.2022 - 02.2024
Manager of Operations
Asongwe John
09.2018 - 11.2022
Master Of Science - Health Economics Policy And Management
University of Bamenda
Bachelor In Business Administration - Management And Entrepreneurship
University of Bamenda
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