Muhammad Afseer
Brampton,ON
Summary
I am a hard-working, professional, results-driven and sharp minded person with leadership and strong time-management skills. I am looking for a full-time job in the retail industry, where I plan to apply my knowledge and skills for career growth. I have extensive experience in retail management and I am proficient at overseeing store operations and achieving goals, also I'm very passionate about understanding needs and strategies needed to increase sales. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Manager of Operations
FSM
03.2022 - 04.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
DIRECTOR
Zam Zam Enterprises
09.2018 - 02.2022
- Optimized store operations towards meeting set targets
- Organized merchandise exhibits at entrance and different sections of the store following established merchandising guidelines
- Assisted and directed grocery staff members in fulfilling their work responsibilities.
- Provided exceptional customer service, resulting in increased sales and a positive shopping experience for customers.
- To prevent spoiling and damage, control product storage and rotation processes and make sure that every product has the appropriate tags and labels
- Ensure that the grocery shelves are kept tidy, arranged and ensure that the shelves are always stocked with fresh goods.
SENIOR MANAGER
Modern IT Services
06.2014 - 07.2018
- Increasing sales by developing new solutions to meet client needs and maintaining communication with employees and customers
- Hiring new employees within the business unit to ensure that they deliver high-quality offerings to clients
- Creating and implementing strategies for business expansion
- Making performance reports on daily operations and managing a budget
- Working closely with account managers and other senior staff to retain clients
- Managing employees and the hours they work, as well as creating monthly rotas for them.
MANAGER
Days Inn
11.2013 - 05.2014
- Greet and check in guests in a professional and friendly manner
- Answer questions from guests about hotel services and policies
- Ensure that the guests are satisfied with their stay at the hotel
- Keeping a close eye on the hotel's operations, including the activities of all departments
- Examine the grounds, common areas, and rooms to make sure they look nice and are clean
- Controlling the procurement budget and making cost projections
- Managing supplier relationships and negotiating terms of contracts
- Approving purchase orders, planning, and verifying the delivery of products and services
- Ensuring that every item purchased complies with the necessary quality requirements and specifications.
TEAM MANAGER
Waitrose
09.2011 - 10.2013
- Maintain appropriate inventory levels, secure stocking, implement purchasing plans, and maintain contact with suppliers to ensure that sales targets are met with maximum efficiency
- Control all controllable costs to maintain profitability
- Keep the store clean and presentable at all times
- Handle customer complaints to protect business reputation and inspect areas within the store and resolve any issues that arise
- Keep abreast of market trends to identify business improvement needs
- Analyze sales and revenue reports and create forecasts.
RETAIL STORE MANAGER
Awan Super Market
06.2008 - 07.2011
- Maintain appropriate inventory levels, secure stocking, implement purchasing plans, and maintain contact with suppliers to ensure that sales targets are met with maximum efficiency
- Control all controllable costs to maintain profitability
- Keep the store clean and presentable at all times
- Handle customer complaints to protect business reputation and inspect areas within the store and resolve any issues that arise
- Keep abreast of market trends to identify business improvement needs
- Analyze sales and revenue reports and create forecasts.
LIABILITY SALES CONSULTANT
United Bank Limited
02.2006 - 05.2008
- Collect and review financial information and monitor transactions and financial procedures
- Generated invoices and tracked customers payment statuses
- Built a strong understanding of customer preferences for better product positioning and presented products to potential customers and answered all questions
- Assist with retirement planning, loan applications, stock investment, recommend insurance products
- And other services
- Ensured compliance with legal and banking procedures by thoroughly reviewing all documents
- Advised customers on legal aspects and capital expenditure.
Education
Health And Food Safety
Welcome Break
BACHELOR IN COMMERCE -
01.2006
INTERMEDIATE -
01.2004
MATRICULATION -
01.2002
Skills
- Flexibility
- Team Player
- Reliability
- Hard-working
- Management
- Sales Development
- Customer Service
- Leadership
- Communication
- Strategic Planning
- Public Speaking
- Logistics Management
- Decision-Making
- Staff Management
- Team Leadership
- Operations Management
Accomplishments
- Promoted to team leader after 6 months with the company.
- Reduced lost workdays and recordable incidents by implementing a safety awareness program.
- Reduced operational expenses by 5% by streamlining branch operations.
Languages
English
Urdu
Hindi
Full Professional
Punjabi
Native or Bilingual
Sindhi
Full Professional
Football
I am a big fan of football and love watching exciting games
Timeline
Manager of Operations
FSM
03.2022 - 04.2024
DIRECTOR
Zam Zam Enterprises
09.2018 - 02.2022
SENIOR MANAGER
Modern IT Services
06.2014 - 07.2018
MANAGER
Days Inn
11.2013 - 05.2014
TEAM MANAGER
Waitrose
09.2011 - 10.2013
RETAIL STORE MANAGER
Awan Super Market
06.2008 - 07.2011
LIABILITY SALES CONSULTANT
United Bank Limited
02.2006 - 05.2008
Health And Food Safety
Welcome Break
BACHELOR IN COMMERCE -
INTERMEDIATE -
MATRICULATION -
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