Olakunle Adeniji
Customer Servive Representative
Peterborough,ON
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 4-year background maintaining customer satisfaction and contributing to company success. Proficient in CRM and MS Office.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Salem Guest Hotel
09.2021 - 07.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
Customer Service Representative
Loudi Shengxin Health Management Consultion Co.
08.2019 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Electrical Engineering And Automation
Bohai University
Jinzhou, Liaoning, China PR07.2017
Skills
- Account Management
- Call Center Operations
- Handling Escalations
- Technical Support
- Sales Promotion
- Complaint Resolution
- Conflict Resolution Techniques
- Administrative Support
- Exceptional Interpersonal Communication
- Customer Relationship Management (CRM)
- Conflict Management
- Customer Service
- Microsoft Outlook, Word, and Excel
- Excellent Time Management Skills
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Manager
Salem Guest Hotel
09.2021 - 07.2023
Customer Service Representative
Loudi Shengxin Health Management Consultion Co.
08.2019 - 07.2021
Bachelor of Science - Electrical Engineering And Automation
Bohai University
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