Curtis Wynn
Whitby,ON
Summary
Results-driven VP of Operations with expertise in operational efficiency, performance monitoring, and customer engagement. Proven success in leading cross-functional teams and implementing data-driven strategies to drive business growth.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
VP of Operations
My Insurance Broker
Thornhill
02.2024 - Current
- Streamlined operational processes to enhance efficiency across departments.
- Implemented data-driven strategies to optimize resource allocation and reduce costs.
- Led cross-functional teams in executing company-wide initiatives for improved customer satisfaction.
- Developed and maintained key performance indicators to monitor departmental performance effectively.
- Fostered a culture of continuous improvement by identifying and addressing operational bottlenecks.
- Coordinated training programs to elevate team skills and enhance service delivery standards.
- Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
- Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
- Identified opportunities for automation, leading to a significant reduction in manual labor costs and increased efficiency.
- Provided strong leadership to enhance team productivity and morale.
- Held monthly meetings to create business plans and workshops to drive successful business.
SVP Sales & New Business
KRG Insure o/b RRJ Insurance Group Inc.
Toronto, Ontario
01.2020 - 02.2024
- Led strategic initiatives to enhance customer engagement and retention across multiple insurance products.
- Directed operational efficiencies, resulting in improved claim processing times and customer satisfaction ratings.
- Mentored cross-functional teams, fostering professional development and enhancing collaboration within the organization.
- Analyzed market trends to identify growth opportunities, informing product development and marketing strategies.
- Developed and executed training programs, improving team performance and service delivery standards across departments.
- Strengthened relationships with key stakeholders, fostering trust and collaboration across the organization.
- Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams.
- Hired and trained commercial team to drive new business for company, recruiting, training and implementing internal sales team to identify and close opportunities.
- Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
- Revamped sales strategies to increase customer acquisition rates while maintaining strong profit margins.
- Implemented and developed operational standards, policies and procedures.
VP Sales & Marketing
Wiesner Insurance
Brampton
05.2018 - 01.2020
- Spearheaded strategic initiatives to enhance operational efficiencies across multiple departments.
- Developed and implemented comprehensive risk management frameworks to mitigate potential liabilities.
- Led cross-functional teams in executing large-scale projects, ensuring alignment with organizational goals.
- Fostered a culture of continuous improvement through mentorship and professional development programs.
- Negotiated high-stakes partnerships that expanded service offerings and improved client satisfaction ratings.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
VP Marketing & Sales
Ensurco Insurance
Markham
10.2004 - 05.2018
- Developed and executed strategic sales initiatives to drive revenue growth across multiple channels.
- Led high-performing sales teams, fostering a culture of accountability and achievement.
- Collaborated with cross-functional teams to enhance product offerings based on client feedback.
- Cultivated strong relationships with major clients, enhancing customer loyalty and retention rates.
- Increased company revenue by implementing strategic sales plans and targeting key market segments.
- Championed company culture initiatives, fostering a high-performing and motivated sales team that consistently exceeded targets.
- Managed sales teams effectively, providing clear goals and performance feedback to drive success.
- Initiated joint ventures or collaborations with complementary businesses enabling access to new markets or enhanced service offerings.
Education
Bachelor of Arts - Economics
Carleton University
Ottawa, Ontario06-1997
Skills
- Operational efficiency
- Performance monitoring
- Customer engagement
- Sales channel analytics
- Stakeholder relationship
- Strategize business plans
Certification
Chartered Insurance Professional
Affiliations
Coach, Triple Balance Basketball
Timeline
VP of Operations
My Insurance Broker
02.2024 - Current
SVP Sales & New Business
KRG Insure o/b RRJ Insurance Group Inc.
01.2020 - 02.2024
VP Sales & Marketing
Wiesner Insurance
05.2018 - 01.2020
VP Marketing & Sales
Ensurco Insurance
10.2004 - 05.2018
Bachelor of Arts - Economics
Carleton University