Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Curtiss Hoeft

I.T. Architecture
Kapuskasing,ON

Summary

Results-driven IT architect with 18+ years of experience in leading the architecture development of innovative solutions and developing digital transformation roadmaps based on customers' unique technical environments. A customers-first advocate with a proven track record in effectively working with cross-functional resources to lead technical initiatives. Exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.

Overview

18
18
years of professional experience
4
4
years of post-secondary education
4
4
Certifications

Work History

Sales Engineer, CxO

ZIRO
Montreal, QC
07.2022 - Current
  • Led architecture development of innovative solutions and consulting conversations with customers
  • Developed digital transformation roadmaps based on customers' unique technical environments
  • Coordinated with PMO for delivery.
  • Managed technical integration, systems engineering program management, customer support and program management.
  • Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
  • Liaised with assigned accounts to foster relationship development.
  • Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.

Sr. Unified Communications Engineer

Sentinel Technologies Inc
Downers Grove, IL
03.2015 - 07.2022
  • Designed and implemented UCaaS or on-premises voice architectures
  • Performed major version upgrades and critical patching to address CVAs
  • Provided technical leadership to the team and ensured optimal performance.
  • Learned and adapted quickly to new technology and software applications.
  • Proven ability to develop and implement creative solutions to complex problems.

Sr. Customer Solutions Architect

Entropic
San Diego, CA
03.2013 - 03.2015
  • Migrated EMEA and APAC regions from analog to VoIP
  • Developed best practices for ongoing mergers and provided solutions to ensure maximum performance
  • Led architecture development of innovative solutions, including consulting conversations with customers and developing digital transformation roadmaps.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Cross-trained existing employees to maximize team agility and performance.

Telecommunications Engineer

CareFusion
San Diego, CA
04.2005 - 03.2013
  • Part of the M&A group responsible for onboarding new company acquisitions and migrating them to the central VoIP platform
  • Developed enterprise contact center solutions and provided technical support to ensure optimal performance.
  • Researched and recommended network and data communications hardware and software.
  • Performed telecommunication and networking business evaluations.
  • Installed, maintained and supported VoIP applications.
  • Ran and analyzed call processing flows and traffic studies to determine optimum configurations.
  • Worked closely with network administrators and server engineers to deliver quality service.

Education

Bachelor of Arts - Psychology

National University
San Diego, CA
01.2007 - 10.2010

Skills

Telecommunications, Mobility, Unified Communications, Security, Cloud, IT Hosting Solutions, Cisco Call Manager (CUCM), Cisco Unity Connection, Cisco Unified Contact Center Express (UCCX), VMWare, SQL, CCaaS, IaaS, AWS, Microsoft Teams, Pre-sales support, UCaaS, Lifecycle management, Technical consulting

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Certification

CCNA Voice - Cisco Certified Network Associate (Voice)

Timeline

Sales Engineer, CxO

ZIRO
07.2022 - Current

Sr. Unified Communications Engineer

Sentinel Technologies Inc
03.2015 - 07.2022

Sr. Customer Solutions Architect

Entropic
03.2013 - 03.2015

Bachelor of Arts - Psychology

National University
01.2007 - 10.2010

Telecommunications Engineer

CareFusion
04.2005 - 03.2013

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Curtiss HoeftI.T. Architecture