Curtisha Jenkins
Administrative Assistant
Los Angeles,CA
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
UCLA Health
10.2023 - Current
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Greeted patients and provided required paperwork to facilitate services.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Manager of Operations
Wholefoods Market
12.2007 - 10.2023
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed systems and procedures to improve operational quality and team efficiency.
Administrative Assistant
Inner City Women Of Faith
10.2014 - 12.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Education
Associate of Arts - General Studies
Los Angeles Trade Technical College
Los Angeles06.2024
High School Diploma -
Crenshaw High School
Los Angeles, CA06.2000
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Customer and client relations
- Clerical Support
- Critical Thinking
- Scheduling
- Administrative Support
- Verbal Communication
- Deadline-oriented
- Multi-Line Phone Systems
- Training and coaching
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchTeam Building / Company RetreatsWork from home optionPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
UCLA Health
10.2023 - Current
Administrative Assistant
Inner City Women Of Faith
10.2014 - 12.2017
Manager of Operations
Wholefoods Market
12.2007 - 10.2023
Associate of Arts - General Studies
Los Angeles Trade Technical College
High School Diploma -
Crenshaw High School
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