Curtis Wilson
Edmonton,AB
Summary
Accomplished Operations Supervisor with a proven track record at Super Save Group, enhancing operational efficiency and team productivity through hands-on training and strategic planning. Skilled in operational planning and staff supervision, with a clean driving abstract and a knack for safety oversight. Excelled in aligning operational capabilities with customer expectations, significantly boosting client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Super Save Group
05.2014 - Current
- Safe and efficient operation of the following equipment:
- Rolloff, Front end, Bulk Fuel (lpg), Rear load, Hydrovac, 9 ton knuckle boom (Molok) Elgin Street sweeper, Paper shredding, Small and large septic vac trucks, Skid steers, zoom booms & Forklifts
- Personally provide hands on training to all employee's.
- Ability to operate all equipment owned and operated by SSG.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
Tow Truck Operator
24 Hour Emergency Towing
01.2011 - 04.2014
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
RSMC Contractor
Canada Post
11.2006 - 01.2011
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Reduced client complaints by implementing a more effective customer service strategy.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
No Degree - Mechanics Major
M.E. Lazerte High School
Edmonton, AB06-2003
Skills
- Valid Class 3 license
- Clean Driving Abstract
- Highly Mechanically inclined
- Maintain Log Books
- Safety oversight
- Operational planning
- Staff supervision
- Incident reporting
Languages
English
Full Professional
Certification
Train the Trainer For the Propane Training Institute of Canada
Leadership for safety excellence course from The canadian construction association
Ground disturbance and Fall protection
Timeline
Operations Supervisor
Super Save Group
05.2014 - Current
Tow Truck Operator
24 Hour Emergency Towing
01.2011 - 04.2014
RSMC Contractor
Canada Post
11.2006 - 01.2011
No Degree - Mechanics Major
M.E. Lazerte High School
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