Curtis Willerton
Calgary
Summary
Dynamic professional, skilled in active listening and critical thinking, I have enhanced customer satisfaction and retention rates through effective conflict resolution and tailored solutions. Committed to driving results and fostering collaboration within teams.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Motion Industries
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Western Canadian Business Development Specialist
Power Experts Group
09.2021 - 10.2023
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Drove process improvements within the organization by assessing current systems and recommending enhancements where needed.
- Launched new products or services successfully by coordinating with internal teams to ensure seamless go-to-market execution.
- Optimized sales funnel management, increasing conversion rates and improving overall customer acquisition strategies.
- Developed business pipeline using cold and warm techniques.
Inside Sales Supervisor
Electrical Wholesalers
06.2015 - 11.2019
- Managed a team of inside sales representatives, ensuring consistent achievement of sales goals.
- Established clear expectations for team members, fostering accountability and ownership in their daily tasks.
- Increased sales revenue by developing and implementing effective inside sales strategies.
- Created an environment that encouraged collaboration among team members, fostering a positive working culture focused on achieving results together.
- Trained new inside sales representatives, providing guidance on best practices and company policies.
- Oversaw team of 8 inside sales representatives and led staff to exceed sales goals.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed 8 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
Inside Sales Representative
Electrical Wholesalers
06.2006 - 06.2015
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Counter Salesperson
Electrical Wholesalers
06.2005 - 06.2006
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Participated in ongoing training programs to stay current on industry trends and enhance product knowledge.
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
Warehouse Worker
Electrical Wholesalers
06.2004 - 06.2005
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 70pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Education
No Degree -
Bishop McNally
Calgary, ABSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Follow-up skills
- Order processing
Languages
English
Full Professional
Timeline
Customer Service Representative
Motion Industries
11.2023 - Current
Western Canadian Business Development Specialist
Power Experts Group
09.2021 - 10.2023
Inside Sales Supervisor
Electrical Wholesalers
06.2015 - 11.2019
Inside Sales Representative
Electrical Wholesalers
06.2006 - 06.2015
Counter Salesperson
Electrical Wholesalers
06.2005 - 06.2006
Warehouse Worker
Electrical Wholesalers
06.2004 - 06.2005
No Degree -
Bishop McNally
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