CURTIS NGANGBO
Montréal,QC
Summary
High skilled communicator in both verbal and written form. Fluent in english and french. Dynamic and proactive with interpersonal skills.
Knowledgeable legal assistant with solid background in legal support and document management. Demonstrated success in assisting attorneys with research, drafting, and case preparation. Proven ability to manage caseloads and maintain confidentiality while compiling comprehensive legal documentation.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Legal professional with experience in supporting attorneys and legal teams. Skilled in managing case files, drafting legal documents, and conducting research. Strong focus on team collaboration, reliable under changing needs, and results-driven. Known for communication skills, organizational abilities, and confidentiality.
Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
10
10
years of professional experience
Work History
LEGAL ASSISTANT
Cabinet OUEDRAOGO AVOCAT INC.
11.2024 - Current
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Handled office scheduling and made notes for deadlines, motions, and other important dates with short staff with over 10 clients to meet in a weekly basis.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Ensured compliance with legal procedures and court requirements through diligent monitoring and application of rules.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
SALES OPENER
CARDIUM
11.2024 - 11.2024
- Making phone calls for a minimum of 50 minutes per day
- Clients Database transcription into software for sales closer to conclude deals.
- Recorded pertinent data into company's digital database to document materials used and products created.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
Administrative Assistant
Cabinet OUEDRAOGO AVOCAT INC.
10.2024 - 11.2024
- Tracking through spreadsheet client's database for over 1 thousand clients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Personal Assistant to the Managing Director
KINSHASA FUNERAIRES SERVICES
01.2015 - 01.2024
- Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Used discretion when handling confidential information.
- Supported the Managing Director in decision-making processes by researching topics and providing relevant information.
- Prepared comprehensive presentations for meetings with key stakeholders using PowerPoint or other visual aids.
- Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
- Enhanced executive productivity by managing calendar, scheduling appointments, and organizing travel arrangements.
- Gathered necessary documentation for meetings by liaising with internal team members or external partners effectively.
- Organized high-level events such as conferences and company retreats to foster teamwork and collaboration.
- Maintained a well-organized filing system allowing easy access to important documents when needed.
- Facilitated communication between departments to ensure smooth workflow and timely completion of projects.
- Coordinated travel logistics including flight bookings, accommodations and transportation ensuring seamless trips for the Managing Director.
- Managed correspondence on behalf of the Managing Director, drafting professional emails and letters to clients, vendors, and other stakeholders.
- Improved office efficiency with thorough organization of files and documents, both physical and digital.
- Enabled swift decision making through accurate data analysis supporting the Managing Director''s strategic plans.
- Implemented new office procedures to streamline administrative tasks and increase efficiency levels within the workplace environment.
- Assisted with budget management by tracking expenses, processing invoices, and generating financial reports.
- Provided regular updates on ongoing projects keeping the Managing Director well-informed about progress and potential challenges.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Processed multiple voucher payment representing over 2.000.000 USD
Voucher Examiner - Accounts Payable
US EMBASSY KINSHASA
07.2017 - 01.2023
- Maintained confidentiality of sensitive information while examining vouchers, protecting both client and embassy interests.
- Enhanced voucher processing efficiency by implementing new verification techniques and procedures. disbursements of over 2.000.000 USD
- Contributed to cost savings efforts by identifying overpayments or duplicate charges during voucher examinations, resulting in substantial savings for the organization.
- Verified claims for payment adhered to proper claims handling procedures.
- Conducted comprehensive audits on past voucher transactions, identifying areas for improvement in internal controls.
- Enhanced internal controls by implementing recommendations from audit findings related to voucher examination processes.
- Reduced turnaround time for approving vouchers through efficient prioritization of workload based on deadlines and urgency levels.
- Processed appeals and communicated determination according to policy.
- Collaborated with the finance team to reconcile discrepancies found in voucher examinations, ensuring accurate financial records.
- Tracked data and entered into software for accounting purposes.
- Collaborated with procurement department staff to resolve discrepancies between purchase orders and invoice amounts, ensuring proper payment allocation.
- Facilitated communication between departments on issues related to vouchers, fostering better interdepartmental collaboration.
- Coordinated expense records for vouchers to prepare for reimbursement.
- Increased efficiency in processing travel vouchers by developing a streamlined system for receipt tracking and reimbursement requests.
Education
Licence - Droit Economique et Social
Université Protestante Au Congo
KINSHASA07.2012
STATE DIPLOMA Or BACCALAUREAT EQUIVALENT - Humanités littéraires - Option Latin-Philosophie
Ecole Ku Ntwala
KINSHASA08.2006
Skills
- Ms Office and Outlook
- Canadian immigration law
- Scheduling/Planning- File organization
- Legal document preparation
- Client communication
- Administrative support
- Interviewing clients
- Document filing
- Writing and editing
- Office management- Task prioritization
- Client service and support
- Organizational efficiency- Database management
Languages
French
Native or Bilingual
English
Full Professional
LINGALA
Native or Bilingual
Spanish
Elementary
Timeline
LEGAL ASSISTANT
Cabinet OUEDRAOGO AVOCAT INC.
11.2024 - Current
SALES OPENER
CARDIUM
11.2024 - 11.2024
Administrative Assistant
Cabinet OUEDRAOGO AVOCAT INC.
10.2024 - 11.2024
Voucher Examiner - Accounts Payable
US EMBASSY KINSHASA
07.2017 - 01.2023
Personal Assistant to the Managing Director
KINSHASA FUNERAIRES SERVICES
01.2015 - 01.2024
Licence - Droit Economique et Social
Université Protestante Au Congo
STATE DIPLOMA Or BACCALAUREAT EQUIVALENT - Humanités littéraires - Option Latin-Philosophie
Ecole Ku Ntwala
Similar Profiles
Hadjer BerroubaHadjer Berrouba
Avocat stagiaire at AVOCATAvocat stagiaire at AVOCAT
Emmanuella Elsa BUANA-MABETAEmmanuella Elsa BUANA-MABETA
Alternante at CARTIER AVOCATAlternante at CARTIER AVOCAT
Barbely DENARNAUDBarbely DENARNAUD
Juriste stagiaire at AD AVOCATJuriste stagiaire at AD AVOCAT