Curtis Miller
Summary
Accomplished Member Service Representative at HEB Manitoba, adept in customer service and Microsoft Office, significantly enhanced customer satisfaction through effective issue resolution and escalation handling. Leveraged professional telephone demeanor and computer skills to resolve complex inquiries, contributing to a positive work environment and improved service delivery.
Overview
7
7
years of professional experience
Work History
Member Service Representative
HEB Manitoba
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Kitchen Hand
Overlander Mountain Lodge
08.2022 - 07.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Commercial Customer Service Representative
Gardewine North
11.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained organized records of client transactions, facilitating easy access to account information when needed.
- Ensured compliance with company policies and procedures during all client interactions, reducing potential legal risks.
- Contributed to a positive work environment by actively participating in team meetings and offering support to colleagues when necessary.
Technical Support Representative
Shaw Communications Inc
02.2017 - 09.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
High School Diploma -
Windsor Park Collegiate
Winnipeg, MB06.2016
Skills
- Customer Service
- Call center experience
- Issue Resolution
- Escalation Handling
- Product Sales
- Computer Skills
- Professional telephone demeanor
- Customer Support
- Microsoft Office
- Data Entry
- Call Center Operations
My Passion
My passion for photography is deeply rooted in a desire to capture the beauty and essence of the world around me. Through my lens, I seek to tell stories that resonate with emotion and wonder. My experience spans various photography styles, from the serene beauty of landscapes to the dynamic energy of street photography. Proficient in Adobe Photoshop and Lightroom, I meticulously edit each photo to enhance its visual impact. Driven by a commitment to continuous learning and artistic growth, I constantly explore new techniques and creative approaches. For me, photography is a way to connect with the world and share its magic with others.
Timeline
Member Service Representative
HEB Manitoba
09.2023 - Current
Kitchen Hand
Overlander Mountain Lodge
08.2022 - 07.2023
Commercial Customer Service Representative
Gardewine North
11.2021 - 02.2022
Technical Support Representative
Shaw Communications Inc
02.2017 - 09.2021
High School Diploma -
Windsor Park Collegiate