Curtis James
London,ON
Summary
Accomplished Warranty Administrator and Senior Manager at Canada Computers Inc., adept in warranty management and team leadership. Streamlined warranty processes, enhancing efficiency and customer satisfaction. Skilled in Microsoft Office and operational efficiency, I led cross-functional teams to surpass project milestones, significantly improving service delivery and reducing costs. Multi unit management for 42 locations across Canada
Overview
22
22
years of professional experience
Work History
Warranty Administrator
Canada Computers Inc.
12.2021 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Processed claim paperwork and followed up on missing information to complete processing.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Maintained detailed service and customer records.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Streamlined the warranty process for increased efficiency and faster claim resolutions.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
Senior Manager
Canada Computers Inc.
04.2019 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Conducted performance evaluations for management at 42 Canadian locations.
- Recruited new management positions at all locations.
Store Manager
Canada Computers Inc.
04.2011 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Enhanced team performance in a busy environment by providing positive reinforcement.
Service Manager
MDG Computers
03.2003 - 11.2010
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Performed in-home warranty service
- Experience with diverse computer systems, such as Dell, Toshiba, and IBM.
Education
Network Administration - Computers Science / Networking
CDI College
Halifax, NS / London. ONSkills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- First Aid / CPR Certifated
- Recordkeeping skills
- Software applications
- Microsoft office
- Records management
- Appointment scheduling
- Policy management
- Sales support
- Team management
- Operational efficiency
Languages
English
Native or Bilingual
Timeline
Warranty Administrator
Canada Computers Inc.
12.2021 - Current
Senior Manager
Canada Computers Inc.
04.2019 - Current
Store Manager
Canada Computers Inc.
04.2011 - Current
Service Manager
MDG Computers
03.2003 - 11.2010
Network Administration - Computers Science / Networking
CDI College
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