Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering a collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations. Knowledgeable with a background in corporate sales. Demonstrated ability to support sales teams and contribute to achieving targets. Proven track record in building client relationships and executing sales strategies effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Manager
Cross Country Canada Supplies & Rentals – Branch Manager
08.2020 - Current
Supervised daily branch operations to ensure timely service delivery and efficient resource management.
Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Executed marketing initiatives to promote branch services, contributing to an increase in local market share.
Cultivated customer relationships through proactive communication, resulting in increased client satisfaction ratings.
Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Established strong relationships with key clients, enhancing customer satisfaction and loyalty.
Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
Processed customer orders accurately and efficiently using order management software.
Managed inventory levels to ensure timely fulfillment of orders.
Communicated with customers regarding order status and resolution of issues.
Coordinated with shipping carriers to schedule and track shipments effectively.
Managed multiple priorities effectively, leading to increased productivity within the order processing department.
Handled high-volume periods with ease, maintaining consistent performance under pressure.
Managed procurement processes, ensuring timely delivery of goods and services.
Certified Education Assistant
School District 73 – CEA
09.2019 - 08.2020
Assisted teachers in implementing individualized education plans for students with diverse learning needs.
Collaborated with educational staff to create an inclusive classroom environment that fosters student engagement.
Supported students during instructional activities, promoting academic and social development through targeted interventions.
Monitored student progress and behavior, providing timely feedback to educators on individual performance and challenges.
Adapted instructional materials to meet the varying needs of learners, ensuring accessibility for all abilities.
Built trust and rapport with students through positive reinforcement and strong communication skills.
Promoted a positive learning environment by creating visual supports, sensory accommodations, and structured routines.
Aided elementary school special education teachers in reinforcing efforts for children with various learning and behavioral needs.
Gave one-on-one attention to students, while maintaining overall focus on entire group.
Maintained positive attitude and affirmatively communicated with each student.
Oversaw class of students in absence of instructor.
Managed crisis situations calmly, maintaining safety protocols while supporting the emotional well-being of affected students during challenging moments within the school day.
Forestry Technician
GoWood – GPS
06.2016 - 08.2018
Conducted forest inventory assessments using GPS and GIS technology.
Monitored environmental conditions to support healthy forest management practices.
Identified and reported signs of pest infestations impacting local ecosystems.
Checked timber stands to assess sales volume and potential quality and marked timber for harvesting.
Reduced fire hazards through controlled burns and brush clearing, maintaining safe environments for wildlife and human populations.
Supported reforestation efforts by planting trees on land which was logged, destroyed in forest fire or cleared by industrial use.
Assisted in wildfire suppression efforts as needed during emergency situations, protecting valuable natural resources from further destruction.
Collaborated with surveying teams to design and construct logging roads through forest areas designated for harvest, using slide rules and electronic calculators to identify target distances and locations.
Education
No Degree - Education & Community Support
Thompson Rivers University
Kamloops, BC
04-2019
High School Diploma -
Peter Skene Ogden Secondary School
100 Mile House, BC
07-2017
Skills
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Decision-making
Sales professional
Sales development
Goals and performance
Friendly
Approachable
Sales orders
Accountable
Languages
English
Native or Bilingual
Certification
Certified Forklift Operator
Front End Wheel Loader Operator
BC Occupational First Aid Level 1
Timeline
Branch Manager
Cross Country Canada Supplies & Rentals – Branch Manager
Call Center Representative at Fun And More Rentals Rentals Of Bikes And Kayaks And Baby SuppliesCall Center Representative at Fun And More Rentals Rentals Of Bikes And Kayaks And Baby Supplies