Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Security Clearance
Timeline
Generic

Curtis Gauthier

Ottawa,ON

Summary

Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems. Knowledgeable IT security professional with [Number] years of experience designing and implementing security solutions in high-availability environments. Skilled in [Skill] and [Skill] and adept at delivering strong risk management practices. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Outgoing [Type] student pursuing flexible part-time employment with weekend and evening shift options. Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

7
7
years of professional experience

Work History

Junior Cybersecurity Analyst

LRO Staffing
Ottawa, ON
08.2023 - 12.2023
  • Developed and implemented security policies and procedures to protect the company's assets from unauthorized access.
  • Analyzed network traffic logs, firewall logs, intrusion detection system alerts, and antivirus reports to identify potential threats.
  • Conducted vulnerability scans using automated tools to detect any weaknesses in the system.
  • Monitored user activities on the network for suspicious behavior or malicious activity.
  • Responded promptly to cyber incidents by analyzing attack signatures, isolating affected systems, and restoring normal operations.
  • Assisted with developing strategies for responding to potential cyber attacks such as malware outbreaks, phishing campaigns, ransomware attacks.
  • Implemented firewalls and other security measures to protect data from external threats.
  • Provided technical support for troubleshooting issues related to security systems and networks.
  • Performed regular system audits of all network resources to ensure compliance with corporate security policies.
  • Created detailed incident reports following a successful breach or other security event.
  • Updated existing processes and procedures related to cybersecurity best practices regularly.
  • Reviewed audit logs daily for unusual activity or patterns that could indicate an attempted breach or attack.
  • Participated in risk assessment exercises designed to identify areas of vulnerability within the organization's IT infrastructure.
  • Investigated suspected intrusions or breaches into the company's computer networks and systems.
  • Provided training on various topics related to cybersecurity awareness and best practices.
  • Configured systems with encryption software to secure sensitive data against unauthorized access.
  • Maintained up-to-date knowledge of evolving cybersecurity trends and technologies.
  • Installed patches and upgrades on a regular basis as part of ongoing maintenance efforts.
  • Researched new methods of protecting confidential information from outside sources.
  • Assisted with creating disaster recovery plans in case of a major security incident.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Managed user authentication and authorization of data access.
  • Monitored server event logs to identify and resolve performance and security issues.
  • Supported users with in-person and remote technical assistance.
  • Audited networks and security systems to identify vulnerabilities.
  • Protected secure data files and regulated access.
  • Installed system updates, patched programs and optimized functionality.
  • Provided training and support to users for both hardware and software needs.
  • Updated virus protection systems based on computer virus reports.
  • Duplicated and backed up data to preserve availability and security in event of data breach.
  • Designed and implemented plans to secure computer files against breach, destruction or accidental modification.
  • Built firewalls and encrypted data to secure confidential information.
  • Generated reports using statistical software in response to user requests.
  • Researched, planned and implemented small- and large-scale improvements to address changing conditions and needs.
  • Alleviated leakage of company proprietary data to unauthorized resources and analyzed past performance data to enhance operations.
  • Created and implemented Active Directory group policy settings to manage workstations.
  • Made recommendations to improve security procedures and systems.
  • Investigated information security breaches to identify vulnerabilities and evaluate damage.
  • Promoted security awareness among employees and clients to alleviate risks and breaches.
  • Analyzed security procedure violations and developed plans to prevent recurrence.
  • Worked closely with fellow security personnel to remedy and alleviate technology issues.
  • Used penetration testing tools to identify weaknesses in security systems.
  • Learned about latest security threats from blogs and online publications.
  • Updated computer security policies and procedures upon learning of new risks.
  • Reviewed security bulletins and vulnerability patch releases.
  • Designed, implemented and maintained security systems and controls.
  • Mentored junior employees in departmental activities and procedures.
  • Coordinated security updates to avoid outages and downtime.
  • Collaborated with stakeholders to implement and update disaster recovery plans.
  • Educated individuals on complex computer terms using easy-to-understand wording.
  • Conducted record searches and coordinated with other units on procedural problems involving complex cases.
  • Researched and designed advanced computer forensic tools.

Teaching Assistant

Carleton University
Ottawa, ON
05.2020 - 12.2023
  • Assisted teachers in creating lesson plans and providing instructional materials.
  • Supervised students in the classroom, cafeteria, hallways and playgrounds.
  • Graded assignments, tests and papers according to teacher instructions.
  • Provided one-on-one support for special needs students.
  • Organized educational activities such as field trips and assemblies.
  • Facilitated small group instruction sessions on various topics.
  • Monitored student progress by keeping detailed records of academic performance.
  • Instructed students individually or in groups to reinforce learning concepts.
  • Assisted with the development of Individual Education Plans.
  • Encouraged students to take an active role in their own learning process.
  • Conducted parent-teacher conferences to discuss student progress and behavior issues.
  • Developed positive relationships with parents and guardians of students.
  • Maintained a safe environment for all students while adhering to school policies and procedures.
  • Adapted teaching methods and instructional materials to meet the varying needs of individual students.
  • Collaborated with other faculty members to plan lessons that promote critical thinking skills.
  • Implemented strategies designed to help struggling learners understand difficult concepts.
  • Utilized technology resources such as computers, tablets, projectors and interactive whiteboards.
  • Participated in professional development workshops related to teaching techniques.
  • Managed classroom supplies inventory including textbooks, manipulatives and audiovisual equipment.
  • Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Graded assignments and tests and documented results into filing systems.
  • Supervised children and participated with children in activities.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Helped students master assignments and reinforced learning concepts presented by teachers.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Instructed and monitored students in use and care of equipment and materials.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Provided individualized and small group support to reinforce classroom topics and promote student learning.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Organized student performance and enrichment activities to facilitate learning.
  • Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
  • Discussed assigned duties with classroom teachers to coordinate instructional efforts.
  • Distributed and collected tests and homework to prepare for grading by head teacher.
  • Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
  • Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
  • Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
  • Distributed textbooks, workbooks, papers and pencils to students.
  • Laminated teaching materials to increase durability under repeated use.

Data Entry Operator

Renaissance Repair and Supply
Ottawa
05.2021 - 08.2021
  • Assisted with research projects by gathering, analyzing, and summarizing data.
  • Managed workflow processes related to document management tasks efficiently.
  • Inputted customer data into computer database accurately and quickly.
  • Created spreadsheets to track customer orders and shipping information.
  • Reviewed source documents for completeness prior to entering them into the database.
  • Compiled reports from multiple databases using advanced search tools.
  • Updated existing data records and deleted unnecessary files.
  • Organized paper documents into digital filing system for easy access.
  • Evaluated new technologies and recommended improvements to current systems.
  • Performed basic administrative duties such as filing, copying, scanning.
  • Maintained accurate logs of all activities performed in the course of daily work.
  • Resolved discrepancies between source documents and computer database records.
  • Conducted quality assurance checks on all entries to ensure accuracy of data entry.
  • Identified errors in source materials before they were entered into the system.
  • Provided technical support to customers regarding their accounts or inquiries.
  • Processed high volumes of paperwork in a timely manner to meet tight deadlines.
  • Utilized various software programs including MS Office Suite and specialized applications.
  • Verified accuracy of data entered by comparing it to source documents.
  • Analyzed large amounts of information quickly and accurately under pressure.
  • Generated reports based on collected data for management review purposes.
  • Maintained confidentiality of sensitive information while entering data into system.
  • Compiled data from source documents prior to data entry.
  • Identified, corrected and reported data entry errors.
  • Maintained data entry requirements by following data program techniques and procedures.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Analyzed and processed current data records to provide detailed reports.
  • Conducted quality checks to verify accuracy, integrity and completeness after entry.
  • Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
  • Reviewed database entries to verify regulatory compliance.
  • Proofread and edited documents to correct errors.
  • Used data input interface to transcribe information from physical source documents into databases.
  • Created reports and audited charts to maintain concise records.
  • Exceeded quality goals to support team productivity.
  • Gathered and documented statistical information to generate reports.
  • Adjusted settings for format, page layout and line spacing.
  • Developed efficient filing system to accelerate paperwork processing.
  • Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
  • Transcribed phone messages and managed email communications for staff members.
  • Copied virtual files or databases to secondary location for preservation in case of equipment failure or catastrophe.
  • Exercised discretion in executing specific protocols based on data type and project scope, applying company policies and industry experience to create complete, useful records.
  • Revised standard operating procedures to reflect current practices.
  • Deciphered sloppy handwriting, garbled recordings and faded text to transform into digital data.

Junior Systems Analyst

Shared Services Canada
Ottawa, ON
05.2019 - 08.2019
  • Developed and implemented software solutions for clients in accordance with their requirements.
  • Analyzed user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities.
  • Identified business process improvement opportunities through the use of technology.
  • Provided technical support to users regarding hardware and software issues.
  • Assisted in the development of training materials for end-users on new systems and processes.
  • Documented detailed system specifications based on user needs.
  • Diagnosed and troubleshot application issues related to system performance.
  • Participated in design reviews, code walkthroughs, and other quality assurance activities.
  • Tested applications to ensure they meet required standards prior to deployment.
  • Developed test plans, test cases, scripts, and scenarios to validate application functionality.
  • Created SQL queries to extract data from databases for analysis purposes.
  • Performed root cause analysis of application errors as needed.
  • Resolved complex production problems by isolating sources of trouble within a system environment.
  • Monitored server performance metrics utilizing monitoring tools such as Nagios or Solarwinds.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Collaborated with stakeholders including developers, testers, operations personnel, and customers.
  • Provided guidance on best practices for optimizing database performance.
  • Ensured compliance with security policies when implementing changes or upgrades.
  • Maintained knowledge base documentation of all incidents reported by users.
  • Reviewed audit logs regularly to identify potential security risks or vulnerabilities.
  • Implemented change management procedures for deploying new software releases into production environments.
  • Developed solutions by preparing and evaluating alternative workflow options.
  • Troubleshot and resolved problems with programs and systems.
  • Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
  • Maintained and created user account profiles and passwords, facilitating company-wide security.
  • Performed cost-benefit analysis on potential system upgrades to support purchase decisions.
  • Created data verification methods to comply with standard system procedures.
  • Coordinated installation of updated computer programs and systems.
  • Revamped existing system to improve functionality or repurpose for new requirements.
  • Integrated and updated computer systems with latest technologies required for project development.
  • Utilized Product Life Cycle Development processes to ensure adherence to project schedules and budgets.
  • Researched and evaluated technology solutions and presented recommendations for improved system operations.
  • Tested newly installed programs and applications to validate operability.
  • Prepared charts, diagrams and tables to depict present and proposed systems.
  • Defined application problems by consulting with clients to evaluate procedures and processes.
  • Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
  • Expanded systems with new features and structural components.
  • Identified strategies to formulate, define and document specifications.
  • Designed and implemented security measures to protect data.
  • Formulated and designed computer systems using data modeling, information engineering and structured analysis.
  • Trained staff and users to work with computer systems and programs.
  • Troubleshot program and system malfunctions to restore normal functioning.
  • Developed and managed project plans while providing status updates to management.
  • Developed, documented and revised system design procedures and quality standards.
  • Tested, maintained and monitored computer programs and systems.
  • Assisted staff and users with computer malfunctions and program problems.
  • Explored new technologies and tools for productivity, security and quality assurance purposes.
  • Used computer in analysis and solution of business problems.
  • Conferred with clients regarding information processing or computation needs.
  • Prepared and presented technical proposals for clients.
  • Expanded or modified system to serve new purposes or improve workflow.
  • Maintained quality-focused performance benchmarks and schedules when directing project teams.
  • Consulted with management to reach agreement on system principles.
  • Coordinated and linked computer systems within organization to increase compatibility to share information.
  • Assessed usefulness of pre-developed application packages and adapted to user environment.
  • Defined system goals and devised flow charts and diagrams describing logical operational steps.
  • Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
  • Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
  • Investigated department processes and facilitated company becoming ISO9000-qualified.
  • Mapped industry standard design patterns to existing code base to derive component architecture model of [Type] system.

Customer Service Representative

Farm Boy
Ottawa, ON
07.2016 - 08.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.

Education

Bachelor of Science - Computer And Internet Security

Carleton University
Ottawa, ON
06.2023

Skills

  • Records Maintenance
  • Needs Determination
  • Problem-Solving
  • Decision-Making
  • Policy and Procedure Improvements
  • Data Analysis and Reporting
  • Attention to Detail
  • Critical Thinking
  • Cybersecurity Frameworks
  • Software Deployment
  • Telecommunications Systems
  • Tenable Nessus
  • Monitoring Computer Viruses
  • Protecting Networks
  • Managing Security Breaches

Accomplishments

  • CGPA 10.20/12.0 (A-)

Languages

English
Full Professional

Security Clearance

  • Secret Level II, Expires 2033

Timeline

Junior Cybersecurity Analyst

LRO Staffing
08.2023 - 12.2023

Data Entry Operator

Renaissance Repair and Supply
05.2021 - 08.2021

Teaching Assistant

Carleton University
05.2020 - 12.2023

Junior Systems Analyst

Shared Services Canada
05.2019 - 08.2019

Customer Service Representative

Farm Boy
07.2016 - 08.2018

Bachelor of Science - Computer And Internet Security

Carleton University

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Curtis Gauthier