Curtis Garner
913 Macklem Dr ,SK
Summary
Dynamic and results-driven professional with extensive experience in customer service and restaurant management at VP's Restaurant. Proven track record in enhancing guest satisfaction through attention to detail and effective conflict management. Skilled in optimizing operations and training staff, consistently achieving high service quality and operational efficiency.
Overview
19
19
years of professional experience
Work History
Restaurant Waiter
Greek House
Saskatoon, SK
03.2026 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Oversaw multiple tables with a focus on detail-oriented order accuracy.
- Facilitated collaboration with kitchen staff to guarantee prompt food and beverage delivery.
- Facilitated training sessions for new waitstaff on menu offerings and service protocols.
- Enhanced dining experience by implementing guest feedback suggestions.
- Ensured cleanliness and organization of dining area in compliance with health regulations.
- Maximized revenue by upselling menu items to enhance guest experience.
Home Care Provider
Family Members
Saskatoon, SK
03.2020 - 12.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed customized care plans based on individual client needs and preferences.
- Monitored health conditions, reporting changes to family members and healthcare providers.
- Provided companionship, enhancing emotional well-being through social interaction.
- Coordinated schedules for appointments, medication management, and daily routines.
- Implemented feedback mechanisms to continually improve care quality and client satisfaction.
- Educated family members on care techniques and best practices for client support.
Restaurant Manager
VP's Restaurant
Saskatoon, SK
12.2019 - 03.2020
- Oversaw daily restaurant operations to ensure exceptional customer service and satisfaction.
- Developed staff training programs to enhance team performance and operational efficiency.
- Managed inventory systems, reducing waste and optimizing supply chain processes.
- Implemented new menu items based on customer feedback and market trends.
- Led marketing initiatives that increased restaurant visibility and attracted new customers.
- Established partnerships with local suppliers to improve food quality and reduce costs.
- Conducted regular staff performance evaluations to promote professional development and accountability.
Sales Associate
Co-op Home Centre
Saskatoon, SK
11.2018 - 04.2019
- Guided customers in product selection and delivered expert advice on home improvement solutions.
- Optimized merchandise displays to elevate product visibility and drive customer engagement.
- Evaluated customer feedback to pinpoint service enhancement opportunities and executed corresponding improvements.
Restaurant Waiter
Greek House Restaurant
Saskatoon, SK
11.2006 - 04.2018
- Provided exceptional customer service by addressing guest inquiries and ensuring satisfaction.
- Efficiently managed multiple tables while maintaining attention to detail in order accuracy.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Assisted in training new waitstaff on menu offerings and service protocols.
- Upsold menu items effectively, enhancing overall guest experience and restaurant sales.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Implemented suggestions for improving dining experience based on guest feedback.
- Maintained clean and organized dining areas for optimal guest experience.
- Resolved customer complaints promptly, fostering positive relationships with patrons.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
High School Diploma -
Mount Royal Colligent
Saskatoon, SKNo Degree - Pre Trade Carpentry
SIAST
Saskatoon, SKSkills
Customer service
Order taking
Cleanliness
Service quality
Food safety awareness
Memory retention
Conflict management
Portion control
Attention to detail
Order accuracy
Time management
Quality control
Languages
English
Full Professional
Timeline
Restaurant Waiter
Greek House
03.2026 - Current
Home Care Provider
Family Members
03.2020 - 12.2025
Restaurant Manager
VP's Restaurant
12.2019 - 03.2020
Sales Associate
Co-op Home Centre
11.2018 - 04.2019
Restaurant Waiter
Greek House Restaurant
11.2006 - 04.2018
High School Diploma -
Mount Royal Colligent
No Degree - Pre Trade Carpentry
SIAST