Summary
Overview
Work History
Education
Skills
Interests
Experience And Qualifications
Timeline
CustomerServiceRepresentative

CURTIS ALAN GRUETER

Saskatoon,SK

Summary

Manage or lead assigned workforce towards the achievement of organizational goals.

Overview

36
36
years of professional experience

Work History

Site Manager

Saskatchewan Health Authority
09.2021 - Current
  • While in the role of the Site Manager I act as the first point of contact after hours in the absence of the unit/dept Manager.
  • The Site Manager upholds the SHA vision, mission and values.
  • Provide leadership guidance and support to the clinical and non-clinical areas of each Acute Care site.
  • Respond to urgent or non-urgent situations in all areas of the facility while providing support for problem solving, decision making and also direction as needed.
  • Oversaw daily operations ensuring compliance with health and safety regulations.
  • Implemented process improvements resulting in increased patient satisfaction and operational effectiveness.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.

Manager of Protective Services

Saskatchewan Health Authority
01.2019 - 08.2021
  • As the Manager of Protective Services I've demonstrated strong leadership while being responsible for the operations of the Security department throughout the Saskatchewan Health Authority.
  • As the manager I am accountable for providing protection and security to staff, visitors and patients which include the development of all security services provided.
  • I have formed strong relationship with many community organizations that are connected to the Saskatchewan Health Authority and together we work together to build a stronger alliance.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.

Senior Security Officer

Saskatchewan Health Authority
01.2015 - 01.2019
  • As a Senior Security Officer I am responsible for the decision making of ongoing security related issues.
  • I co-ordinate all routine work, service calls, and priority responses that occur during the shift.
  • Make decisions to preserve the safety of the team.
  • In the event of staffing shortages I will assess the situation, determine staffing requirements and document any payroll adjustments.
  • I also have covered for my Manager while he has been away doing some Administrative duties.

Security Officer

Saskatoon Health Region
01.2002 - 01.2015
  • As a Security Officer for the Saskatoon Health Region my responsibilities are to be a leader to the Security team by providing support and guidance to my coworkers as well as ensuring the safety and security of staff, patients and the general public.
  • I perform security patrols, controlling access to buildings, verifying proper identification, and report any security flaws.
  • I am also responsible for controlling disruptive, violent and dangerous persons as well as investigating and documenting incidents such as assaults and thefts.

Owner/Operator

Tri-Hospital Patient Transport and Courier
01.1998 - 01.2001
  • During my time with Tri-Hospital Patient Transport and Courier my duties included transporting autistic and disabled children to and from the Kinsmen Children's Centre, John Dolan School, as well as transporting patients to and from the hospitals.
  • As an owner/operator I was responsible for scheduling, expenses as well as maintaining the upkeep of my vehicle.
  • I feel it was my job to make sure customers were satisfied and that the service they needed was provided.

Porter/Junior Washman

Central Laundry
01.1996 - 01.1998
  • As a Porter/Junior Washman at Central Laundry my responsibilities included working on the wash floor.
  • My duties included operating the main washing machines and extractors that distributed all the linens for the Saskatoon Health Region.

Maintenance Department

Royal University Hospital
01.1990 - 01.1996

Education

Grade 12 diploma - undefined

E D Feehan High School
01.1990

Saskatchewan Justice Course - undefined

01.2002

Tactical Training System Course - undefined

01.2007

Verbal Judo - undefined

11.2007

PPCT Management Systems Inc. Training - undefined

01.2013

CPR and First Aid (Level C) - undefined

05.2010

National Seminar Training- Coaching and Mentoring Skills for Managers and Supervisors Course - undefined

01.2015

Transporting, Lifting and Repositioning Trainer Course - undefined

01.2017

Saskatchewan Leadership Program - undefined

01.2017

Coaching out of the Box 5/5/5 Coaching Skills Training Program - undefined

05.2017

Locksmithing Diploma - undefined

ICS Canada

University of Alberta

Skills

  • Microsoft Word
  • Windows XP
  • Microsoft Excel
  • One Note
  • Great Communication Skills
  • Ability to remain calm in stressful situations
  • Ability to support the team by being flexible and firm as required
  • Eager to explore new ideas with an open mind
  • Confidence to support the many challenges that come with change in the workplace
  • Punctual, Hardworking, Dependable, Reliable, Loyal, Trustworthy, Friendly, and Cooperative
  • Self-motivated and shows the way by setting an example
  • Active Listener
  • Positive Attitude
  • Organized and able to delegate as required
  • Self-aware of the importance of maintaining a healthy work/life balance

Interests

  • Spending time with family and friends
  • Sports - Hockey, Fastball, Golf

Experience And Qualifications

  • Employee of the Saskatoon Health Region - 1990 - Present
  • Security Officer with the Saskatoon Health Region at St. Paul's Hospital - 2002 - 2015
  • Senior Security Officer with the Saskatoon Health Region at St. Paul's Hospital - 2015 - 2019
  • Manager of Protective Services for the Saskatchewan Health Authority - 2019 - 2021
  • Site Manager for Saskatoon City Hospital - 2021 - Present

Timeline

Site Manager

Saskatchewan Health Authority
09.2021 - Current

Manager of Protective Services

Saskatchewan Health Authority
01.2019 - 08.2021

Senior Security Officer

Saskatchewan Health Authority
01.2015 - 01.2019

Security Officer

Saskatoon Health Region
01.2002 - 01.2015

Owner/Operator

Tri-Hospital Patient Transport and Courier
01.1998 - 01.2001

Porter/Junior Washman

Central Laundry
01.1996 - 01.1998

Maintenance Department

Royal University Hospital
01.1990 - 01.1996

Grade 12 diploma - undefined

E D Feehan High School

Saskatchewan Justice Course - undefined

Tactical Training System Course - undefined

Verbal Judo - undefined

PPCT Management Systems Inc. Training - undefined

CPR and First Aid (Level C) - undefined

National Seminar Training- Coaching and Mentoring Skills for Managers and Supervisors Course - undefined

Transporting, Lifting and Repositioning Trainer Course - undefined

Saskatchewan Leadership Program - undefined

Coaching out of the Box 5/5/5 Coaching Skills Training Program - undefined

Locksmithing Diploma - undefined

ICS Canada

University of Alberta
CURTIS ALAN GRUETER