Cullen Tellez
Anaheim
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Bartender
Puesto
10.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
Puesto
08.2022 - 10.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Busser
Puesto
06.2021 - 08.2022
- Worked well in diverse team settings by partnering with others to complete tasks.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Trained new staff in bussing and cleaning procedures.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Host/Busser
MacArthur Park
01.2018 - 12.2020
- Role included greeting and sitting an average of 70+ guests per day
- Organized and scheduled reservations for customers daily, both on the phone and online
- Assisted with in-house private events and parties which also included pre and post set-up
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Promoted business loyalty by fostering positive customer relationships.
Education
Bachelor of Arts - Business Administration
California State University, Fullerton
Fullerton, CA05-2025
Associate of Arts - Business Administration
Foothill College
01.2020
High School Diploma -
Palo Alto High School
01.2018
Skills
- Google Spreadsheet
- MS Word
- Powerpoint
- MS Excel
- Adaptability
- Resourceful
- Customer Service
- Detail-Oriented
- Communication
- Problem Solving
- Professionalism
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Spanish
Limited Working
Interests
- Virtual Reality
- Video Gaming
- Strategy Games
- Music
- Wine Tasting
- Cooking
- Team Sports
- Fashion and Style
Timeline
Bartender
Puesto
10.2023 - Current
Server
Puesto
08.2022 - 10.2023
Busser
Puesto
06.2021 - 08.2022
Host/Busser
MacArthur Park
01.2018 - 12.2020
Bachelor of Arts - Business Administration
California State University, Fullerton
Associate of Arts - Business Administration
Foothill College
High School Diploma -
Palo Alto High School
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