Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Christopher Chavez

Oakdale

Summary

CompTIA A+-certified IT professional with 15 years of experience in computer support and network maintenance. Proven track record in team leadership and delivering customized IT solutions that enhance operational efficiency. Skilled in translating business needs into effective system designs and implementing new technologies to improve existing systems. Committed to providing reliable technical support to optimize technology services for educational environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Owner

Gamers Garage
Oakdale
12.2023 - Current
  • Established and maintained secure networks, troubleshooting connection issues for operational efficiency.
  • Developed and executed marketing strategies to enhance sales and profitability.
  • Trained staff in effective technology use and created user-friendly guides for daily tasks.
  • Tracked equipment and software licenses, ensuring compliance through accurate record-keeping.
  • Identified suppliers and negotiated contracts to secure optimal pricing on goods.
  • Built, managed, and maintained gaming PCs for operational use.
  • Ensured robust network security and consistent connectivity throughout operations.
  • Utilized diverse software tools to streamline processes and elevate performance.

Principal Owner

At the Branch LLC
Modesto
01.2018 - 12.2023
  • Oversaw technology for gas stations and retail stores, installing and fixing computers, printers, and network devices.
  • Provided hands-on support to staff, solving software and hardware problems quickly.
  • Managed equipment inventories, ensuring spare parts and warranties were up to date.
  • Led teams to roll out new technology systems, improving store operations.

Director of Analytics

Innov8 Partners
Modesto
07.2014 - 01.2018
  • Led a team to monitor and improve computer systems, using tools like Tableau to track performance.
  • Set up automated processes to update software and check for issues, reducing downtime.
  • Created reports to help management make decisions about technology needs.
  • Worked with staff to train them on new software, making it easy to use.

IT Testing Manager

Horizon Technology
Lake Forest
02.2013 - 07.2014
  • Managed team responsible for computer and software testing, utilizing CompTIA A+ skills to resolve hardware and software issues.
  • Developed automated tests, increasing system reliability by 50% through faster problem identification.
  • Trained team members on troubleshooting techniques to enhance technical issue resolution capabilities.
  • Documented problems and solutions, facilitating improvements in software development processes.
  • Created automated scripts for regression testing of existing applications, ensuring functionality.
  • Established documentation processes for bug reporting, triage meetings, and defect status updates.
  • Conducted functional tests to verify system requirements and detect potential issues effectively.

Sales Manager III - (Apple Online Sales Team Manager)

Apple
Elk Grove
07.2006 - 06.2009
  • Managed a dynamic sales and technical support center, achieving monthly target revenues exceeding $20M.
  • Developed and implemented successful sales strategies to achieve revenue goals.
  • Provided ongoing training and mentoring to junior sales staff on best practices in customer service and technical support.
  • Established key performance indicators to measure success of sales initiatives.
  • Analyzed sales data to identify trends and make recommendations for system and process improvements.
  • Designed incentive programs for high-performing sales personnel to motivate them to exceed goals.
  • Managed a team of 8+ sales managers and their corresponding sales teams, providing coaching and feedback to improve performance.
  • Created reports on performance metrics, including revenue, profit margins, and conversion rates.

Education

High School Equivalency Certificate -

California High School
01.1995

Skills

  • Computer Support
  • Network Maintenance
  • Software Management
  • Troubleshooting
  • Training
  • Inventory Management
  • Team Leadership
  • Communication
  • Troubleshooting hardware
  • Software installation
  • Network security
  • Data analysis
  • Staff training
  • Customer service
  • Technical support

Certification

  • CompTIA A+, COMP001020529718
  • Real Estate Salesperson
  • Valid California Driver’s License

References

References available upon request.

Timeline

Owner

Gamers Garage
12.2023 - Current

Principal Owner

At the Branch LLC
01.2018 - 12.2023

Director of Analytics

Innov8 Partners
07.2014 - 01.2018

IT Testing Manager

Horizon Technology
02.2013 - 07.2014

Sales Manager III - (Apple Online Sales Team Manager)

Apple
07.2006 - 06.2009

High School Equivalency Certificate -

California High School

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Christopher Chavez