Csaba Hutter
Granada Hills
Summary
Experienced Executive Housekeeper with over 10+ years of experience in Hospitality. Excellent reputation for resolving problems and improving customer satisfaction. Maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up and motivation as well as providing excellent customer service through highly-organized services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Limousine Chauffeur
All Unique Limo
10.2023 - Current
- Arrived on time to customer appointments.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Upheld high standards of cleanliness, sanitation, and service.
- Transported high-value clients with professionalism and discretion.
- Remained calm and poised in emergent situations.
- Drove VIPs to corporate events and meetings.
Cleaning Crew Manager
Euroshine Inc.
07.2023 - 09.2023
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adhered to safety protocols by enforcing proper equipment usage.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
Coordinating Manager
Vacation Rentals
06.2022 - 05.2023
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Executive Housekeeper Manager
Holiday Inn Resort, Beachview Club Hotel
10.2020 - 06.2022
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
Laundry Worker
Ponte Vedra Inn & Club
05.2019 - 10.2020
- Operating a tunnel washer and dryer equipments, maintain the machines responsible for the quality of all linens
- Delivering clean linens for the rooms and other hotel properties(gym, spa, kitchen), and pick up the soiled ones with a truck.
Executive Housekeeper Manager
Wingate by Wyndham
02.2019 - 05.2019
- Managing the housekeeping department in the 81 rooms limited service hotel, direct contact with the GM and ownership! Make sure the hotel is perfectly clean inside and outside, inspecting rooms, make the schedule, order supplies, doing inventory monthly
Business Owner
Holiday Inn, Holiday Inn Express, Hampton Inn & Suites
09.2017 - 01.2019
- Providing hotel housekeeper workers from Europe, with h2b visa for 6-12 month
- Brands: Holiday Inn, Holiday Inn Express, Hampton Inn & Suites.
- Consulted with customers to assess needs and propose optimal solutions.
Housekeeping Manager
Holiday Inn
08.2014 - 09.2017
- Managing the housekeeping department in the 142 rooms Holiday Inn
- Inspecting rooms and all hotel properties, ordering, scheduling, working as a team with other departments such as maintenance, front office, sales
- Reporting directly to the General Manager
- Placed orders for housekeeping supplies and guest toiletries.
Maintenance Supervisor
Clarion Hotel By Choice Hotels
08.2013 - 08.2014
- Managing maintenance teams, overseeing the hotel infrastructure to ensure functionality and safety
- Repairs and preventive maintenance including exterior, heating and cooling system, plumbing, electrical system, floors, walls, and furniture.
- Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
Hotel Housekeeping Manager
Holiday Inn
08.2009 - 08.2013
- Managing the housekeeping department in the 196 rooms Holiday Inn
- Managed staff of 15 housekeepers.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports and other business documentation.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Managed laundry sorting, washing, drying and ironing.
Education
High School Diploma -
Ferenc Foldes High School
Hungary06.1991
Skills
- Microsoft Office
- Work Planning and Organization
- Time Management
- Team Support and Collaboration
- Relationship Building
- Detail-Oriented
- Professional and Courteous
- Service-Oriented
- Multitasking and Prioritizing
- Guest Service and Support
- Guest Request Response
- Staff Training
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Sparkle, IHG - 2014
- Way of Clean 5-S Leadership, IHG - 2017 And 2021
Timeline
Limousine Chauffeur
All Unique Limo
10.2023 - Current
Cleaning Crew Manager
Euroshine Inc.
07.2023 - 09.2023
Coordinating Manager
Vacation Rentals
06.2022 - 05.2023
Executive Housekeeper Manager
Holiday Inn Resort, Beachview Club Hotel
10.2020 - 06.2022
Laundry Worker
Ponte Vedra Inn & Club
05.2019 - 10.2020
Executive Housekeeper Manager
Wingate by Wyndham
02.2019 - 05.2019
Business Owner
Holiday Inn, Holiday Inn Express, Hampton Inn & Suites
09.2017 - 01.2019
Housekeeping Manager
Holiday Inn
08.2014 - 09.2017
Maintenance Supervisor
Clarion Hotel By Choice Hotels
08.2013 - 08.2014
Hotel Housekeeping Manager
Holiday Inn
08.2009 - 08.2013
High School Diploma -
Ferenc Foldes High School