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Cryszel Joy LUGO
Digital Project Manager | Administrative Assistant | Former Hotelier
Hinton,Alberta
Summary
Experienced and versatile professional with a comprehensive background in digital project management, executive-level administrative support, and front office management. Adept at coordinating complex projects and providing exceptional customer service in high-paced environments. Proven track record in digital settings, streamlining workflows, and collaborating cross-functionally to meet project timelines and goals. Strong organizational and communication skills, with experience in managing client relations, optimizing office operations, and handling high-stakes administrative tasks. Known for attention to detail, proactive problem-solving, and the ability to support executive teams effectively, ensuring smooth operations and enhanced productivity.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Project Manager
Dogtooth Inc.
01.2024 - Current
- Managing digital projects, ensuring timely completion and meeting client expectations
- Collaborate closely with cross-functional teams to streamline communication, oversee timelines, and ensure quality standards
- Act as the primary point of contact, regularly updating clients on progress, managing feedback, and addressing any issues promptly
- Work closely with developers to ensure each project stage aligned with the overall vision and objectives
Online Business Manager
SGT Media
06.2023 - 08.2024
- Oversaw daily operations for online business functions, focusing on streamlining processes, managing virtual teams, and supporting business growth through strategic planning and efficient workflow management
Integration Specialist / Project Manager
Smart Success Healthcare
05.2023 - 04.2024
- Implemented and managed GoHighLevel systems for clients, focusing on seamless integrations, project oversight, and maximizing platform capabilities to drive business efficiency and results
Executive Assistant/ Project Manager
Innov8Tech Digital Services
08.2021 - 10.2023
Account Coordinator
Sargent Marketing (The Sargent)
12.2021 - 04.2023
- Managed client accounts and optimized the use of GoHighLevel for marketing, sales, and customer relationship management
- Acted as a key liaison between clients and technical teams, ensuring client success and satisfaction with platform utilization
Office Secretary
Brent International School Baguio
05.2016 - 12.2021
- Company Overview: Philippines
- Maintaining and updating personnel records
- Managing staff leave credits, processing requests, and reporting to HR and Headmaster
- Assisting with the hiring process, from interview scheduling to onboarding documentation
- Organizing personnel events, meetings, and training sessions
- Supporting employee awards and board meetings, and HR related activities
- Philippines
Assistant Front Office Manager
The Manor @ Camp John Hay
09.2013 - 09.2015
- Company Overview: Baguio, Philippines (Front Office Department)
- Oversaw front office operations, handling guest arrivals, departures, and VIP arrangements while coordinating with Housekeeping, Reservations, and other departments
- Supervised Front Desk Associates to ensure smooth service and quick response to guest needs, including event requirements and handling complaints
- Maintained effective communication with team members and prepared necessary reports
- Baguio, Philippines (Front Office Department)
Team Leader
The Manor @ Camp John Hay
07.2012 - 09.2013
- Company Overview: Baguio, Philippines (Front Office Department)
- Baguio, Philippines (Front Office Department)
Guest Service Associate
The Manor @ Camp John Hay
06.2010 - 07.2012
- Company Overview: Baguio, Philippines (Front Office Department)
- Baguio, Philippines (Front Office Department)
Education
Master of Arts - General Education
Saint Louis University
11.2010 - 05.2011
Bachelor of Science - Hospitality and Tourism Management, Travel and Tours Management
Saint Louis University
Baguio City 04.2006 - 04.2010
Skills
Project Management
undefinedSoftware
Microsoft Office
ClickUp
Zoom
Slack
WhatApp
Viber
Canva
ıMovie
Notion
Trello
Mondaycom
Discord
Languages
English
Timeline
Project Manager
Dogtooth Inc.
01.2024 - Current
Online Business Manager
SGT Media
06.2023 - 08.2024
Integration Specialist / Project Manager
Smart Success Healthcare
05.2023 - 04.2024
Account Coordinator
Sargent Marketing (The Sargent)
12.2021 - 04.2023
Executive Assistant/ Project Manager
Innov8Tech Digital Services
08.2021 - 10.2023
Office Secretary
Brent International School Baguio
05.2016 - 12.2021
Assistant Front Office Manager
The Manor @ Camp John Hay
09.2013 - 09.2015
Team Leader
The Manor @ Camp John Hay
07.2012 - 09.2013
Master of Arts - General Education
Saint Louis University
11.2010 - 05.2011
Guest Service Associate
The Manor @ Camp John Hay
06.2010 - 07.2012
Bachelor of Science - Hospitality and Tourism Management, Travel and Tours Management
Saint Louis University
04.2006 - 04.2010
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