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Cryszel Joy LUGO
Digital Project Manager | Administrative Assistant | Former Hotelier
Hinton,Alberta
Summary
Experienced and versatile professional with a comprehensive background in digital project management, executive-level administrative support, and front office management. Adept at coordinating complex projects and providing exceptional customer service in high-paced environments. Proven track record in digital settings, streamlining workflows, and collaborating cross-functionally to meet project timelines and goals. Strong organizational and communication skills, with experience in managing client relations, optimizing office operations, and handling high-stakes administrative tasks. Known for attention to detail, proactive problem-solving, and the ability to support executive teams effectively, ensuring smooth operations and enhanced productivity.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Project Manager
Dogtooth Inc.
01.2024 - Current
- Managing digital projects, ensuring timely completion and meeting client expectations
- Collaborate closely with cross-functional teams to streamline communication, oversee timelines, and ensure quality standards
- Act as the primary point of contact, regularly updating clients on progress, managing feedback, and addressing any issues promptly
- Work closely with developers to ensure each project stage aligned with the overall vision and objectives
Online Business Manager
SGT Media
06.2023 - 08.2024
- Oversaw daily operations for online business functions, focusing on streamlining processes, managing virtual teams, and supporting business growth through strategic planning and efficient workflow management
Integration Specialist / Project Manager
Smart Success Healthcare
05.2023 - 04.2024
- Implemented and managed GoHighLevel systems for clients, focusing on seamless integrations, project oversight, and maximizing platform capabilities to drive business efficiency and results
Executive Assistant/ Project Manager
Innov8Tech Digital Services
08.2021 - 10.2023
Account Coordinator
Sargent Marketing (The Sargent)
12.2021 - 04.2023
- Managed client accounts and optimized the use of GoHighLevel for marketing, sales, and customer relationship management
- Acted as a key liaison between clients and technical teams, ensuring client success and satisfaction with platform utilization
Office Secretary
Brent International School Baguio
05.2016 - 12.2021
- Company Overview: Philippines
- Maintaining and updating personnel records
- Managing staff leave credits, processing requests, and reporting to HR and Headmaster
- Assisting with the hiring process, from interview scheduling to onboarding documentation
- Organizing personnel events, meetings, and training sessions
- Supporting employee awards and board meetings, and HR related activities
- Philippines
Assistant Front Office Manager
The Manor @ Camp John Hay
09.2013 - 09.2015
- Company Overview: Baguio, Philippines (Front Office Department)
- Oversaw front office operations, handling guest arrivals, departures, and VIP arrangements while coordinating with Housekeeping, Reservations, and other departments
- Supervised Front Desk Associates to ensure smooth service and quick response to guest needs, including event requirements and handling complaints
- Maintained effective communication with team members and prepared necessary reports
- Baguio, Philippines (Front Office Department)
Team Leader
The Manor @ Camp John Hay
07.2012 - 09.2013
- Company Overview: Baguio, Philippines (Front Office Department)
- Baguio, Philippines (Front Office Department)
Guest Service Associate
The Manor @ Camp John Hay
06.2010 - 07.2012
- Company Overview: Baguio, Philippines (Front Office Department)
- Baguio, Philippines (Front Office Department)
Education
Master of Arts - General Education
Saint Louis University
11.2010 - 05.2011
Bachelor of Science - Hospitality and Tourism Management, Travel and Tours Management
Saint Louis University
Baguio City 04.2006 - 04.2010
Skills
Project Management
Customer Relations
Training and mentoring
Schedule Management
Inter-department collaboration
Virtual market understanding
Meeting arrangements
Filing and data archiving
Social media knowledge
Mail handling
Spreadsheet management
Travel planning
Database Management
Technical Support
Scheduling
Office administration
Supervising staff
Project planning
Administrative support
Office management
School records monitoring
Travel coordination
Database administration
Attendance record management
Scheduling and calendar management
Microsoft Office Suite
Staff supervision
Hotel information
Issue handling
Software
Microsoft Office
ClickUp
Zoom
Slack
WhatApp
Viber
Canva
ıMovie
Notion
Trello
Mondaycom
Discord
Languages
English
Timeline
Project Manager
Dogtooth Inc.
01.2024 - Current
Online Business Manager
SGT Media
06.2023 - 08.2024
Integration Specialist / Project Manager
Smart Success Healthcare
05.2023 - 04.2024
Account Coordinator
Sargent Marketing (The Sargent)
12.2021 - 04.2023
Executive Assistant/ Project Manager
Innov8Tech Digital Services
08.2021 - 10.2023
Office Secretary
Brent International School Baguio
05.2016 - 12.2021
Assistant Front Office Manager
The Manor @ Camp John Hay
09.2013 - 09.2015
Team Leader
The Manor @ Camp John Hay
07.2012 - 09.2013
Master of Arts - General Education
Saint Louis University
11.2010 - 05.2011
Guest Service Associate
The Manor @ Camp John Hay
06.2010 - 07.2012
Bachelor of Science - Hospitality and Tourism Management, Travel and Tours Management
Saint Louis University
04.2006 - 04.2010