Crystle Carillo
Hawthorne
Summary
Knowledgeable open to customer service positions, where I can utilize my strong background in transportation security. Assist with my ability to lead teams to enhance security protocols and ensure compliance with regulations. Demonstrate ability to manage crisis situations and implement effective security measures while assisting customers.
Overview
21
21
years of professional experience
Work History
Lead Transportation Security Officer
Transportation Security Administration
Los Angeles, CA
02.2008 - Current
- As a Lead Transportation Security Officer, I'm constantly working with supervisor/managers to contribute aid regarding recognizing employee performance.
- Strong understanding of Sensitive Security Information and Personally Identifiable information.
- Acted as a Supervisor to resolve security related incidents, emergency situations, and customer related issues by creating a peaceful work environment for the traveling public and stake holders.
- Established command presence, performing critical thinking, tactical communication, and flexibility skills while being responsible for over sixteen employees at a time.
- Over Eleven years of experience in conducting teaching techniques to mentor peers on passenger screening operation/alarm resolution protocol. Evaluated training and provided feedback on needed adjustments.
- Over Eleven years of formal/informal training on proper use of equipment for screening passengers
- Shadowed well over ten TSO's on x-ray to improve their threat image projection score while providing techniques on comfortability and effectiveness on x-ray.
- Informed/provided feedback to leadership on assigned TSO's security-screening weaknesses/ vulnerabilities as well as providing useful techniques to improve areas.
- Employs a courteous and professional manner in all interactions with the traveling public.
- Resolves conflicts, communicating processes and procedures, enhancing and understanding the Transportation Security Administration mission, vision, and values.
- Works as a Mediator to resolve confrontation when directly or indirectly involved.
- Demonstrates patience and Self-Control when interacting with difficult passengers.
- Anticipates and identifies problems and their sources.
- Understands, and uses written information that may be presented in a variety of different formats such as: texts, tables, lists, figures, and diagrams.
- For 2 weeks I shadowed the STSO, and for four weeks I was acting Supervisor. I learned all the tools and gained all necessary Knowledge to be A Supervisor.
- Hours per week: 40
Cashier/Overnight stocker
Walmart
Baldwin Hills, CA
06.2005 - 02.2008
- Interact with guests on sales floor and cash register.
- Utilized the company's selling approaches to create an enrich guest experience.
- Assisted in maintaining a well-stocked and neat store appearance.
- Addressed guest concerns and provide resolution.
- Use adult teaching techniques to provide formal/informal training to newly hired employees.
- Operated a cash register including cash transactions, checks, and charges.
- Followed company policies and procedures regarding cash register performance.
- Answered the telephone using the appropriate greeting.
- Hours per week: 40
Education
Some college - Kinesiology
California State University Northridge
Northridge, CAHigh school diploma or equivalent - undefined
Locke High School
Los Angeles, CA06-2002
Skills
- Passenger screening
- Surveillance monitoring
- Responding to emergencies
- Hazardous materials handling
Job-related training
- Transportation Security Administration: Basic Screener Training course
- Image Mastery Test Certified
- Mandatory Quarterly Training
- Travel Document Checker Certified
- Advanced Imaging Technology (L3) Certified
- Automatic Screening Lane (ASL)
- Certified Itemizer (ETD)
- Known Crew Member
- PMIS
- Physical Bag Search
- Walk-Through Metal Detector
- Full-Body Pat Down
Timeline
Lead Transportation Security Officer
Transportation Security Administration
02.2008 - Current
Cashier/Overnight stocker
Walmart
06.2005 - 02.2008
High school diploma or equivalent - undefined
Locke High School
Some college - Kinesiology
California State University Northridge