Crystel Remy
Gatineau,QC
Summary
Organized and dependable social worker technician successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
11
11
years of professional experience
Work History
Financial Management Operations Officer
Minister Of Foreign Affair
11.2023 - Current
- Collect, compile, and verify proposals regarding the annual integrated business plan.
- Clarify discrepancies; ensure ongoing information tracking.
- incorporate comments into appropriate planning templates, and confirm the accuracy of information to the team leader and the principal coordinator or planning and special projects coordinator.
- Monitor and update information in the salary forecasting tool; prepare specific reports and, if necessary, bring issues to the attention of the team
- Communicate with Sector clients to process transactions related to human resources (HR); create requests on the HR portal and ensure their follow-upleader.
- Collect, keep up-to-date, and generate information regarding access to information and protection of personal information requests for the Sector, as well as financial systems, information, and programs related to travel, procurement cards, Amex credit cards, as well as expenses associated with contracts and delegation of authority reports.
Social Worker Technician
CISSSS De L'Outaouiais
09.2022 - 12.2022
- Acted as first point of contact for individuals seeking assistance from the Aid Society, providing empathetic and knowledgeable responses to their inquiries and concerns.
- Supported clients and families with empathy and compassion during difficult times.
- Responded promptly to crisis situations, offering immediate support and intervention when necessary, and connecting clients with crisis management services.
- Updated client documentation for accurate, compliant and current records.
- Successfully managed and resolved a high volume of client inquiries, demonstrating strong communication and problem-solving skills.
- Conducted thorough assessments of client cases to determine their specific needs and vulnerabilities. Initiated follow-up procedures to ensure the continuous provision of aid and support.
Program Officer
Federal Government ESDC
02.2022 - 04.2022
- Gathered information from clients to process applications according to procedures and guidelines
- Answered questions and communicated appropriately according to the program terms
- Responded to enquiries from various stakeholders and the public on various aspects of employment insurance
- Made decisions on eligibility and entitlement to benefits by applying applicable legislation, regulations and case law.
Classroom Childhood Educator
Conseil Des Écoles Catholiques Du Centre-Est
08.2013 - 02.2022
- Supervised and assisted class of 28 students
- Created lessons Plans, design classroom instruction plans based on state-approved and school-approved curriculum
- Led daily activities lead daily social, learning, and physical activities for all children in their assigned classes
- Attended and organized workshops, conferences, staff meetings and parent meetings
- Assessed all work submitted by students and provide progress reports to parents detailing their child’s success completing classroom work
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents and other staff about student progress.
- Used classroom observations to create written assessments of student performance.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
Diploma - Early Childhood Education
La Cité Collégiale
Ottawa, ON2012
Diploma - Social Services
La Cité Collégiale
Ottawa, ON04.2009
High School Diploma -
Louis Riel
Ottawa2004
Skills
- COMPUTER SKILLS
- Microsoft Outlook, Word, Excel, PowerPoint, TEAMS, ZOOM, SAP, SAP ANALYSIS,
- KNOWLEDGE AND ABILITIES
- Demonstrated ability to prioritize and execute tasks efficiently, ensuring a smooth and organized workflow
- Adept at providing outstanding customer service, fostering positive relationships with parents, clients , and other stakeholders in the community
- Proficient in effective time management, balancing various duties to maximize productivity without compromising the quality of work
- Proven ability to identify and address issues, utilizing effective problem-solving and conflict resolution skills to maintain a positive and harmonious environment
- Fluent in both English and French, enabling seamless and effective communication with diverse students, families, and colleagues
- PERSONAL SUITABILITY
- Effective Interpersonal Skills
- Team effectiveness
- Values and Ethics
- Collaborate with Partners & multi-disciplinary teams
- Achieve Results
- Multitasking abilities
- Conflict resolution
- Written Communication
- Accounts Receivable
- Budget Forecasting
- salary forecasting
Trainings
- Completed the ASIST ( APPLIED SUICIDE INTERVENTION SKILLS TRAINING) workshop
- Customer services workshop
- CPR
Timeline
Financial Management Operations Officer
Minister Of Foreign Affair
11.2023 - Current
Social Worker Technician
CISSSS De L'Outaouiais
09.2022 - 12.2022
Program Officer
Federal Government ESDC
02.2022 - 04.2022
Classroom Childhood Educator
Conseil Des Écoles Catholiques Du Centre-Est
08.2013 - 02.2022
Diploma - Early Childhood Education
La Cité Collégiale
Diploma - Social Services
La Cité Collégiale
High School Diploma -
Louis Riel
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