Organized and dependable social worker technician successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
11
11
years of professional experience
Work History
Financial Management Operations Officer
Minister Of Foreign Affair
Gatineau, QC
11.2023 - Current
Collect, compile, and verify proposals regarding the annual integrated business plan.
Clarify discrepancies; ensure ongoing information tracking.
incorporate comments into appropriate planning templates, and confirm the accuracy of information to the team leader and the principal coordinator or planning and special projects coordinator.
Monitor and update information in the salary forecasting tool; prepare specific reports and, if necessary, bring issues to the attention of the team
Communicate with Sector clients to process transactions related to human resources (HR); create requests on the HR portal and ensure their follow-upleader.
Collect, keep up-to-date, and generate information regarding access to information and protection of personal information requests for the Sector, as well as financial systems, information, and programs related to travel, procurement cards, Amex credit cards, as well as expenses associated with contracts and delegation of authority reports.
Social Worker Technician
CISSSS De L'Outaouiais
Gatineau, QC
09.2022 - 12.2022
Acted as first point of contact for individuals seeking assistance from the Aid Society, providing empathetic and knowledgeable responses to their inquiries and concerns.
Supported clients and families with empathy and compassion during difficult times.
Responded promptly to crisis situations, offering immediate support and intervention when necessary, and connecting clients with crisis management services.
Updated client documentation for accurate, compliant and current records.
Successfully managed and resolved a high volume of client inquiries, demonstrating strong communication and problem-solving skills.
Conducted thorough assessments of client cases to determine their specific needs and vulnerabilities. Initiated follow-up procedures to ensure the continuous provision of aid and support.
Program Officer
Federal Government ESDC
Gatineau
02.2022 - 04.2022
Gathered information from clients to process applications according to procedures and guidelines
Answered questions and communicated appropriately according to the program terms
Responded to enquiries from various stakeholders and the public on various aspects of employment insurance
Made decisions on eligibility and entitlement to benefits by applying applicable legislation, regulations and case law.
Classroom Childhood Educator
Conseil Des Écoles Catholiques Du Centre-Est
Ottawa
08.2013 - 02.2022
Supervised and assisted class of 28 students
Created lessons Plans, design classroom instruction plans based on state-approved and school-approved curriculum
Led daily activities lead daily social, learning, and physical activities for all children in their assigned classes
Attended and organized workshops, conferences, staff meetings and parent meetings
Assessed all work submitted by students and provide progress reports to parents detailing their child’s success completing classroom work
Used critical thinking to break down problems, evaluate solutions and make decisions.
Maintained and fostered positive and constructive interactions with staff, families and children.
Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
Applied play-based strategies to provide diverse approaches to learning.
Communicated with parents and other staff about student progress.
Used classroom observations to create written assessments of student performance.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
Diploma - Early Childhood Education
La Cité Collégiale
Ottawa, ON
2012
Diploma - Social Services
La Cité Collégiale
Ottawa, ON
04.2009
High School Diploma -
Louis Riel
Ottawa
2004
Skills
COMPUTER SKILLS
Microsoft Outlook, Word, Excel, PowerPoint, TEAMS, ZOOM, SAP, SAP ANALYSIS,
KNOWLEDGE AND ABILITIES
Demonstrated ability to prioritize and execute tasks efficiently, ensuring a smooth and organized workflow
Adept at providing outstanding customer service, fostering positive relationships with parents, clients , and other stakeholders in the community
Proficient in effective time management, balancing various duties to maximize productivity without compromising the quality of work
Proven ability to identify and address issues, utilizing effective problem-solving and conflict resolution skills to maintain a positive and harmonious environment
Fluent in both English and French, enabling seamless and effective communication with diverse students, families, and colleagues
PERSONAL SUITABILITY
Effective Interpersonal Skills
Team effectiveness
Values and Ethics
Collaborate with Partners & multi-disciplinary teams
Achieve Results
Multitasking abilities
Conflict resolution
Written Communication
Accounts Receivable
Budget Forecasting
salary forecasting
Trainings
Completed the ASIST ( APPLIED SUICIDE INTERVENTION SKILLS TRAINING) workshop
Senior Officer - Project Management & Financial Operations at First Abu Dhabi BankSenior Officer - Project Management & Financial Operations at First Abu Dhabi Bank
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.